Payments Assistant Insurance, Cape Town

MVIA is looking for a detail-focused Claims Payment Agent to ensure our claims payments are accurate, timely, and compliant. This is your chance to be part of a team that keeps our short-term motor insurance operations running smoothly, while maintaining high standards of control, accuracy, and service.

If you’re organized, meticulous, and thrive in a structured environment where precision matters, this role is perfect for you.

Responsibilities

• • Process service, warranty, excess, tyre, and related claims payments accurately and in line with approved authorisations and SOPs
  • Capture, submit, and release payments on the claims management system within agreed turnaround times
  • Ensure payments are made to correct approved creditors using authorized methods
  • Verify documentation compliance before payment and escalate discrepancies or exceptions
  • Maintain complete, accurate, and up-to-date claim records in the system
  • Record all payments accurately in tracking tools and reports
  • Communicate professionally with repairers, service providers, assessors, and internal stakeholders to resolve payment queries
  • Support client refund processing according to approved procedures
  • Minimise payment errors, overpayments, or unauthorised payments through careful attention to detail
  • Identify recurring issues, risks, or process gaps and contribute to continuous improvement
  • Adhere to confidentiality, data protection, and ethical standards at all times

If you’re meticulous, organized, and passionate about payments accuracy, this is your opportunity to join MVIA and play a key role in ensuring every claim payment is processed correctly and efficiently.