Junior Training Content Designer, Cape Town

Job Description

We are looking for a creative and detail-oriented Training Content Designer to join our Learning & Development team. The successful candidate will support the design and development of engaging training materials that help contact center baes build the knowledge and skills required to deliver excellent customer service.

This role is ideal for someone passionate about learning design, content creation, and improving learner engagement.

Requirements

Key Responsibilities

·       Design and develop training materials including PowerPoint presentations, learner guides, job aids, and facilitator guides

·       Convert operational processes and policies into clear, easy-to-understand training content

·       Assist in developing onboarding, refresher, and upskilling training programs

·       Create assessments, quizzes, and scenario-based learning activities

·       Update and maintain training materials when processes or systems change

·       Collaborate with trainers, QA teams, and operations to identify training needs

Requirements

Minimum Requirements

·       Matric (Grade 12) – Essential

·       Diploma or qualification in HR, Training & Development, Education, Communications, or Instructional Design – Advantageous

·       12 months’ experience in a training, or content development environment - Preferred

·       Strong writing, content design, and attention to detail

·       Proficiency in Microsoft PowerPoint, Word, and Excel

 

Key Competencies

·       Training content development

·       Instructional design fundamentals

·       Communication and writing skills

·       Planning and organization

·       Stakeholder collaboration

Benefits

Why Join Us?

·       Opportunity to grow within Learning & Development

·       Work in a fast-paced contact center environment

·       Contribute to developing high-performing customer service teams

Requirements
Grade 12 Certificate with English and Mathematics/Mathematical Literacy. Minimum 3+ years proven Team Leader experience in a contact center (BPO) environment. Experience within the Healthcare, Medical, Pharmacy, or Patient Support sectors is advantageous. Tertiary qualification in a related field (advantageous). Strong interpersonal and communication skills with the ability to motivate diverse teams. High level of accountability, professionalism, and responsibility for team performance. Organized, analytical, and highly target-driven. Ability to prepare accurate performance reports and communicate insights to management. Strong customer focus and excellent people management skills. Ability to engage with clients three times a week on your performance South African Citizen. Own transport (advantageous). Ability to work 24/7 rotational shifts aligned with UK time zones. High proficiency in English (read, write, speak). Clear criminal record.