MCA: Compliance and Fraud Officer, Cape Town

Overall Purpose of the Role:

This role is primarily responsible for the execution of KYC, compliance and related fraud prevention activities across the Business Advance portfolio.

The role ensures accurate and timeous customer due diligence, enhanced due diligence, sanctions screening, transaction review, queue management and control execution in support of FICA, KYC, KYB, AML, sanctions and RMCP requirements, while supporting the investigation of referred fraud matters.

Requirements

Experience and Skills Required:

• Previous experience in KYC, KYB, CDD, EDD, AML, sanctions screening, suspicious transaction monitoring or operational compliance within financial services will be advantageous.
• Exposure to fraud operations or fraud investigations within financial services will be advantageous.
• Experience in SME lending, merchant cash advance, business banking, credit risk or credit underwriting will be advantageous.
• Working knowledge of FICA, KYC, KYB, CDD, EDD, AML, sanctions screening, RMCP and related operational controls.
• Proficiency in Salesforce and Microsoft Office, particularly Excel, Word and PowerPoint.
• Strong document review, research, tracing and verification skills, including the use of online tools and publicly available sources.
• Ability to work under pressure, manage competing priorities and meet agreed deadlines.
• Good written and verbal communication skills, including case notes, reporting and stakeholder engagement.
• Working knowledge of AI-enabled and data analysis tools to improve efficiency, insight and reporting.

Core Competencies:

• Accuracy and attention to detail
• Integrity, discretion and accountability
• Problem-solving and decision-making ability
• Stakeholder management and collaboration
• Planning, prioritisation and delivery under pressure
• Strong sense of accountability and ownership

Qualifications Required:

• Matric essential.
• Relevant diploma, certificate or completed training in Compliance Management, AML, Financial Crime, Fraud Risk Management or related fields will be advantageous.
• Relevant tertiary qualification in Finance, Risk, Compliance, Criminology, Forensic Investigation, Law or a related field will be advantageous.

Responsibilities:

• Compliance, KYC, AML and sanctions
• Review and validate customer and business information to ensure compliance with KYC, KYB, CDD, EDD, AML, sanctions and RMCP requirements.
• Conduct due diligence on merchants, beneficial owners and related parties, including document verification, bank checks, CIPC checks and other relevant screening.
• Conduct enhanced due diligence where required, including source of funds, address verification and beneficial ownership checks.
• Perform sanctions and PEP screening on customers, merchants and related parties against local and international watchlists.
• Investigate and resolve screening matches, alerts and exceptions within agreed turnaround times.
• Monitor applications and transactions for suspicious or unusual activity and escalate matters for further review or reporting where required.
• Identify red flags in customer profiles or documentation and escalate suspicious or unusual activity for further investigation or decision-making.
• Liaise with clients, partners, sales teams and other relevant stakeholders to obtain information or documents required to complete compliance reviews.
• Maintain accurate KYC and compliance records and ensure adherence to data privacy and record-keeping requirements.
• Manage KYC and remediation queues timeously to prevent delays to onboarding, deal processing and disbursement.
• Escalate high-risk customers, sanctions concerns, AML concerns and reputational risk matters in line with internal procedures.
• Support internal remediation, QA and control requirements relating to KYC and compliance activities.

Fraud Prevention, Detection and Investigations

• Review and investigate referred fraud alerts, suspicious applications and transactions, including scams, identity theft, account takeover, document fraud and related cases.
• Conduct tracing and verification activities, including customer, supplier, rental and counterparty checks, where required.
• Analyse bank statements, identity documents and supporting records to identify inconsistencies, manipulation or possible fraud.
• Perform reference, validation and credit-related checks required to assess applicant credibility and fraud or compliance risk.
• Identify unusual patterns, anomalies and behaviour outside expected customer norms, and escalate material concerns promptly.
• Prepare clear findings, recommendations and risk assessments on referred cases for management review and decision-making.
• Maintain accurate fraud case records, evidence packs, trackers and related administrative information.
• Report confirmed fraud cases to SAFPS, where applicable, and ensure all records are complete and up to date.
• Operational Delivery, Reporting and Governance
• Meet agreed service levels, turnaround times and key performance indicators across assigned queues and deliverables.
• Maintain complete audit trails, case notes and supporting records across compliance and fraud activities.
• Contribute to gap analysis on existing controls, fraud rules and operational processes, with practical recommendations for improvement.
• Collaborate with sales, credit, operations, collections, customer service, risk and other relevant stakeholders.
• Support management with accurate reporting, exception follow-up and monthly Risk Pack inputs where required.
• Attend stakeholder meetings and provide updates, findings or feedback where required.
• Support routine internal QA, internal audit, risk register and other governance or control requirements relevant to the role.
• Support process improvement, control enhancement and automation initiatives that strengthen operational efficiency and risk management.
• Apply Treating Customers Fairly principles and maintain confidentiality, integrity and professionalism in all customer and stakeholder interactions.
• Complete all required training, compliance activities and ad hoc tasks within agreed timelines.
• Use Bank systems, information and assets responsibly and in line with internal policies.