Customer Service Representative – Cape Town (No Experience …

Customer Service Representative – Cape Town (No Experience Required)
Location: Cape Town, Western Cape, South Africa
Employment Type: Full-time, Permanent
Salary: R8,500 – R11,500 per month + performance incentives
Industry: Customer Service / Call Centre / Support
Job Level: Entry Level / Junior

Job Overview
We are hiring Customer Service Representatives in Cape Town to join a fast-growing customer support team.

This is an excellent opportunity for entry-level candidates or individuals looking to start a career in customer service or call centre support. No prior experience is required as full training will be provided.

You will be responsible for assisting customers, resolving queries, and ensuring a high-quality service experience across phone, email, and chat channels.

Key Responsibilities

• Handle inbound customer queries via phone, email, and chat
• Provide accurate information about products and services
• Resolve customer issues efficiently and professionally
• Log customer interactions in CRM or support systems
• Escalate complex queries where necessary
• Maintain high customer satisfaction standards

Requirements

• Grade 12 / Matric (required)
• Basic computer literacy (email, typing, systems)
• Strong communication skills in English
• Willingness to learn and work in a team environment
• No experience required (call centre or customer service experience advantageous)

Skills & Attributes

• Good communication and interpersonal skills
• Problem-solving ability
• Customer-focused mindset
• Reliability and professionalism
• Ability to work in a fast-paced environment

Benefits

• Full training provided
• Entry-level opportunity with career growth potential
• Performance-based incentives
• Supportive team environment
• Stable full-time employment
• Exposure to corporate customer service operations

Work Environment
This role is based in Cape Town and may include shift work depending on operational requirements.

How to Apply
To apply, submit your CV along with a short introduction explaining your interest in the role.

Only shortlisted candidates will be contacted.

Compensation details: 8500-11500

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