Assistant Front Office Manager, Cape Town

Assistant Front of House Manager | Luxury Hotel | Cape Town Kendrick Recruitment is currently seeking an experienced and energetic Assistant Front of House Manager for a luxury hotel based in Cape Town. This is an exciting opportunity for a hospitality professional with strong leadership skills and a passion for guest service excellence to join a high-performance front of house team.

The successful candidate will support the senior management team in overseeing all front of house operations, ensuring exceptional guest experiences, smooth service delivery, and strong team leadership within a fast-paced luxury environment.

Key Responsibilities

Supervising and coordinating all front of house operations to maintain high service standards

Supporting the achievement of sales, service, quality, and operational targets

Training, mentoring, and developing front of house staff to ensure consistent performance

Managing staff scheduling, labour control, and operational efficiency

Maintaining strong guest relationships and ensuring outstanding customer service at all times

Acting as a key point of contact for guest queries, feedback, and complaints

Overseeing reservation processes and ensuring accurate management of booking systems

Supporting stock control, monitoring variances, and ensuring proper ordering processes

Ensuring compliance with health, safety, and operational standards

Managing cash-ups, reconciliations, and daily handovers in line with procedures

Overseeing cleanliness and presentation standards across all front of house areas

Supporting administrative duties, reporting, and operational documentation

Assisting with staff performance management, including disciplinary processes where required

Working closely with suppliers and internal departments to ensure smooth operations

Requirements

Matric certificate

Hospitality Diploma or equivalent qualification advantageous

WSET Level 2 or similar wine knowledge qualification advantageous

Minimum of 2 years’ experience in a similar front of house management role

Strong leadership and people management skills

Excellent communication and interpersonal abilities

High energy with a proactive and adaptable approach

Strong organisational skills with excellent attention to detail

Ability to work under pressure in a fast-paced environment

Solid understanding of reservations systems and front of house operations

Package

Salary negotiable depending on experience

Live-out position

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