Executive Assistant - Talent Pool, Cape Town

Position Overview Cape Town, ZA. MCI is one of the fastest‑growing tech‑enabled business services companies in the USA. We deliver Customer Experience, Business Process Outsourcing and cloud technology solutions across a range of industries. The role is an Executive Assistant supporting senior leadership. The position requires excellent organization, discretion, project management skills, and the ability to manage a fast‑paced complex schedule. Working hours align with the United States time zone and flexibility to work any day between Monday and Sunday is required.

Key Responsibilities

Manage a complex and busy schedule.

Perform planning, logistics, and operations work.

Provide comprehensive administrative support.

Coordinate individual and group travel.

Handle confidential and sensitive information with appropriate judgement and discretion.

Support data entry, project completion, event/meeting planning, filing, and mail handling.

Organize meetings and summits from start to finish.

Screen phone calls, prepare correspondence and documents, manage bill payment and record keeping.

Create and maintain personal action items, to‑do lists, and follow‑up with proactive status updates.

Perform Chief of Staff level duties and/or project management tasks as required.

Candidate Qualifications Ideal candidates are highly motivated, dedicated, and have achieved the following qualifications:

Grade 12.

Diploma or certification in a relevant field.

Proven experience as an Executive Assistant or Personal Assistant (BPO preferred).

Excellent command of English.

Knowledge of office management systems and procedures.

Proficiency in MS Office, especially Excel and PowerPoint.

Excellent time‑management skills and the ability to prioritize work.

Attention to detail and strong problem‑solving skills.

Excellent written and verbal communication skills.

Strong organizational skills with the ability to multi‑task.

Conditions of Employment

Must be authorized to work in the country where the job is based.

Must be willing to submit to a Level II background and/or security investigation with fingerprinting.

Must be willing to submit to drug screening.

Compensation and Benefits At MCI, we offer competitive compensation that grows with your experience and a comprehensive benefits package.

Annual leave– paid time off.

Health benefits– medical insurance after probation, covering GP visits, chronic medication, basic dental and optical care, and emergency services.

Career growth– internal promotion pathways and clear advancement opportunities.

Paid training– earn while you learn.

Positive work environment– collaborative, team‑oriented culture.

Casual dress code– relaxed dress policy.

Physical Requirements The job is performed in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and may occasionally move about the office, reach in any direction, and lift or move objects up to forty (40) pounds.

Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality MCI embraces differences and is committed to a diverse and equal‑opportunity work environment. All employment decisions are based on merit and qualifications. MCI maintains a workplace free from discrimination and harassment on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories in accordancewith local and federal requirements.

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