MSP Systems Engineer (L2) - Remote (Cape Town, South Africa)

Full-Time | Work From Home | Supporting US Clients | Salary Range: R350,000– R650,000 per year (DOE) Do you have a passion for technology? Do you love solving complex IT issues? Do you want to work with a friendly, highly skilled global MSP team?

If yes— we want to meet you!

24×7 I.T. Solutions, Inc. (Portland, Oregon, USA) is hiring an

MSP Systems Engineer (L2)

based in

Cape Town

who can deliver outstanding customer service, resolve escalated technical issues, and assist with real project work for our amazing clients.

We are seeking someone who enjoys

learning new technologies , thrives in a fast‑paced MSP environment, and communicates confidently with users and business owners.

We are a

Managed Services Provider (MSP)

that has supported small and mid‑size companies since

2001 . We act as the outsourced IT department for businesses across the United States, handling:

Microsoft 365

Windows Servers

Workstations

Firewalls

Backups&DR

Cybersecurity tools

Network infrastructure

Cloud migrations

We pride ourselves on being:

97% remote

Fast‑moving

Team‑focused

Jerk‑free

(seriously—we care about culture)

Committed to teaching, mentoring, and growth

You’ll be joining a team of certified IT pros who love what we do, love helping clients, and love helping each other.

You will support US‑based clients during their daytime hours, which fall comfortably within the South African early‑evening‑to‑late‑night window.

This is a

remote work‑from‑home position

with opportunities to grow into senior engineering, project leadership, or cloud specialization roles.

Desired Qualities

You love helping people solve problems

You enjoy learning new things and sharing knowledge

You have a sense of humor

You are patient, resourceful, and calm under pressure

You take ownership and follow through

You want to work with a supportive, positive team

You will:

Provide

L2 helpdesk and systems support

directly to customers

Troubleshoot Windows desktop, server, and networking issues

Assist with

cloud migrations, firewall configuration, server upgrades, and cybersecurity projects

Maintain and administer client environments (patching, backups, firmware, monitoring alerts, etc.)

Configure software, hardware, firewalls, printers, and network devices

Manage accounts in Microsoft 365, Active Directory, and Azure AD

Monitor performance and maintain systems according to best practices

Respond to outages, troubleshoot root cause, and implement fixes

Upgrade systems with new releases and models

Create and update documentation in IT Glue

Follow MSP processes for ticketing, escalation, standards, and communication

Help develop internal documentation, procedures, and runbooks

Minimum 3–5 years experience in:

Windows Server (2012–2022)

Windows 10/11 support

Active Directory, GPO, DNS, DHCP

Microsoft 365&Exchange Online

Hyper‑V or VMware

VPN, RDP, terminal services

Bonus Skills (Highly Preferred)

Experience working for a

Managed Service Provider

Experience with

ConnectWise Manage, Automate, or Control

PowerShell scripting

VoIP

Excellent English speaking and writing

Confident phone presence (this is a customer‑facing role)

Ability to explain technical concepts to non‑technical users

Reliable high‑speed home internet

Quiet professional workspace

Ability to work US Pacific Time business hours (approx. 5pm– 2am SA time)

Smartphone for MFA and communication

Participation in rotating on‑call schedule (light)

Salary: R350,000– R650,000 per year

(depending on experience and skill level)

Fully remote

work

Company‑provided workstation

(equipment may vary based on location)

Team that helps each other win

The 24×7 I.T. Solutions Way (Our Culture) We live by principles that make us a great place to work:

Do what’s best for the client

Deliver legendary customer service

Be a fanatic about response time

Practice blameless problem‑solving

Follow through— always

Honor commitments

Be proactive

Pay attention to the details

Communicate clearly

Celebrate wins

Be humble

Keep things fun

Application Questions Please include answers to these questions:

How many years of MSP or helpdesk experience do you have?

What is your expected annual salary (in Rand)?

Do you have experience with Microsoft 365, Windows Server, and firewalls?

Have you previously worked US business hours?

Ready to join a world‑class MSP team? Apply today and tell us why you’d be a great fit. We can’t wait to meet you!

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