Internal Sales&Customer Success Coordinator, Cape Town

Evotec Plastics

is a proudly South African manufacturer of innovative plastic packaging solutions, serving the cosmetic, personal care, food, and corporate promotional markets from our facility in Montague Gardens, Cape Town.

We are looking for an

Internal Sales Coordinator

who will be the commercial heartbeat of Evotec’s customer relationships. This role exists to strengthen our customer lifecycle by delivering

exceptional after-sales service ,

maintaining accurate

order administration,

monitoring stock ageing , and

supporting sales target achievement

through structured reporting, proactive communication, and data-driven insight.

In a fast-paced manufacturing environment where

quality

and

reliability

define our brand, the Internal Sales Coordinator plays a critical role in ensuring our customers experience Evotec’s values at every touchpoint.

MAIN OUTCOMES:

Achieve and support

the achievement of quarterly and annual sales targets.

Build lasting client relationships

that reflect Evotec’s values of reliability and excellence.

Ensure

every customer interaction reinforces Evotec’s reputation for quality and responsiveness.

Provide accurate, timely reporting

that enables informed commercial decision-making.

Reduce aged inventory

and align stock levels with real customer demand.

KEY RESPONSIBILITIES

Acknowledge customer complaints

within agreed timeframes and route them promptly to the Quality Manager for investigation.

Conduct post-resolution follow-ups

to confirm customer satisfaction and close the loop on all complaints.

Ensure all customer-facing communication

reflects Evotec’s commitment to service excellence.

Source and qualify

new leads through cold calling, networking, and market research.

Identify opportunities

to grow existing accounts by understanding customer packaging needs and Evotec’s full product range.

Prepare tailored quotes and proposals

aligned to customer requirements and Evotec’s pricing framework.

Follow up on all leads in the sales funnel and

ensure pipeline data is accurate and up to date.

Target Monitoring&Reporting

Prepare

weekly sales performance summaries, highlighting opportunities, risks, and deviations against forecast.

Check

actual customer sales against customer forecasts using open orders reports.

Identify

customers with declining sales volumes and initiate proactive follow-up actions.

Distribute

all reports on time, ensuring stakeholders have accurate data for planning decisions.

Stock Ageing&Inventory Oversight

Produce

weekly stock ageing reports highlighting slow-moving lines and stock aged beyond 90 days.

Collaborate with production planning to align manufacturing output with live customer demand and current stock levels.

Proactively flag ageing stock risks and

propose corrective actions

to minimise write-offs.

Customer Relationship Management

Conduct regular satisfaction checks with key accounts to

maintain strong, trust-based relationships.

Liaise

with the Quality Manager by submitting sample requests for new items and product developments, including all required specifications, quantities, due dates, and intended use.

Act as a proactive point of contact : anticipating customer needs and responding before issues arise.

Load all customer orders accurately

into the ERP/SAP system, ensuring correct item codes, quantities, pricing, delivery dates, and customer references.

Send order confirmations

to customers once orders are processed, confirming all details in writing.

Maintain accurate and up-to-date records

in the CRM system to support pipeline visibility and management reporting.

Ensure all sales documentation is completed

in accordance with Evotec’s QMS standards.

Food Safety Responsibilities

Forward all customer complaints to the Quality Manager for investigation

in accordance with ISO 22000:2018 requirements.

Ensure accurate processing and recording

of customer and product information to support traceability.

Ensure all sales-related documentation

meets Evotec’s QMS and FSMS standards.

Adhere to all applicable communication policies, procedures, and processes related to food safety management.

REQUIREMENTS

Matric certificate (required)

Minimum 2–3 years’ experience in

sales operations, customer service, or an after-sales function.

Experience in a manufacturing or FMCG environment

is advantageous.

Intermediate to advanced MS Excel skills.

SAP or CRM system experience preferred.

Certification in sales, marketing, or a related field is advantageous.

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