Service Operations Centre (SOC) Engineer, Cape Town

Service Operations Centre (SOC) Engineer Cape Town, South Africa | Posted on 11/02/2026

Where will the successful candidate fit in? This role provides enterprise‑level technical support, ensuring timely incident management, outage resolution, and service delivery in line with agreed SLAs. It involves proactive network and service monitoring, escalation handling, maintenance coordination, and hands‑on configuration and support of infrastructure, VoIP, PBX, and managed WiFi services. The role also supports projects and internal teams to maintain service reliability and customer satisfaction.

Job Duties

Email and telephone Enterprise customer support and service management within Enterprise SLA's

Triage and prioritisation of incidents, tickets and service requests

Outage management: Escalation and network notices and customer follow‑up

NOC monitoring and escalation: Outages and major incidents

Monitoring deployments, maintenance and audits

Scheduling maintenance RSAWEB and partner providers

Hardware configuration: Mikrotik advantageous

PBX extension management and deployment

VoIP phone configuration and management

VoIP - new services/cancellations

Consumer Service Desk L3 escalations

Hardware configuration

And any other reasonable task

Requirements

5 years’ experience working in a ISP technical call center or NOC environment

Experience and knowledge of IPv4 addressing and subnetting.

Experience with DNS.

Experience with working with network monitoring systems.

Experience configuring and troubleshooting Mikrotik routers.

Experience deploying, managing and supporting PABX/VoIP solutions.

Experience configuring and supporting managed WiFi solutions.

Experience working with Vmware, Linux/Windows servers advantageous.

Reduced Gap Cover Rates (Turnberry Premier)

Retirement Annuity Contribution (Allan Gray)

Medical Insurance (Momentum - Health4Me)

Discounted Internet Connectivity

Free Employee Wellness Programme (Lyra)

Free barista prepared coffee and snacks from our in-house cafe.

Exposure to latest industry technologies and standards

Lastly, a work environment that rivals the very best!

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