Customer Service Team Lead - Operations&Analytics, Cape Town

A leading service company in Cape Town is seeking a team manager to oversee and enhance team performance in a call center. The role includes managing team dynamics, monitoring performance metrics, and ensuring adherence to quality standards. Candidates should possess strong leadership abilities and experience in developing strategies to improve employee satisfaction while effectively handling customer complaints. The position requires flexibility and the capacity to work well under pressure, particularly within a diverse environment.#J-18808-Ljbffr