Customer Advisor, Cape Town

The Webchat Support Agent provides real‐time, text‐based customer service through online chat platforms. This non‐voice role focuses on delivering fast, accurate, and helpful support to customers while maintaining brand tone, digital etiquette, and service quality.**Job title:**Customer Advisor**Job Description:****Webchat**You will assist customers with inquiries, troubleshoot issues, provide product information, and ensure high satisfaction through efficient online interactions. This role is critical in reducing voice‐support load and enhancing digital service delivery.If you are a digital dynamo who thrives in fast‐paced chat lanes — quick, upbeat, always one step ahead and always ready to type the solution to any problem with confidence and style then we’re looking for you.**Primary Responsibilities:*** Respond promptly to customer queries through live chat platforms.* Assist users in navigating product features and resolving service issues.* Manage multiple chat conversations while maintaining accuracy and professionalism.* Log all interactions and issue summaries in CRM or support tools.* Follow predefined scripts and knowledge‐base guidelines where applicable.* Escalate unresolved cases to the appropriate teams following process flows.* Ensure adherence to response time, resolution benchmarks, and customer satisfaction KPIs.* Verify customer details securely and provide account‐specific support.* Maintain brand tone, chat etiquette, and quality communication standards at all times.* Stay updated on new products, services, policies, and chat support procedures.**Essential:*** Strong written communication ability with clear, concise, and professional tone.* Ability to multitask and manage simultaneous chat sessions effectively.* Proficiency with chat platforms, CRM systems, and digitalsupport tools.* Fast and accurate typing skills to handle real‐time chat demands.* Excellent problem‐solving capabilities and decision‐making skills.* Ability to remain calm, empathetic, and customer‐focused under pressure.* Strong attention to detail and accuracy in text‐based communication.* Ability to follow workflows, scripts, and compliance guidelines effectively.* A proactive and solutions‐driven mindset with a team‐player approach.* Familiarity with product features, common customer issues, and troubleshooting steps.**Minimum Requirements:*** Grade 12 (Matric)* 1+ years of customer service experience, preferably in BPO chat support* Must Reside in Cape Town* Clear Credit and Criminal Record* Competitive remuneration package + Incentive* Absence Bonus* Shift Allowance* Rotational Shifts* Medical Insurance* Free transport for evening shifts ending at 6:30pm and after*A progressive career path to help you develop in your Call centre career.* Comprehensive product training in a fun collaborative environment**What we hope you’ll do next**

Choose‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

Your application will be reviewed - If your application is successful, you will be invited to an interview with a member of the recruitment team.

**IMPORTANT**

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

**Attach your most recent CV indicative of the criteria as advertised.****Location:**Cape Town,Republika Południowej Afryki**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Czas określony (Fixed Term)**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**#J-18808-Ljbffr