Tsonga Speaking CS Advisor - 2026, Cape Town

Our client based in Century City is seeking

Tsonga Speaking Customer Service Advisor .

Fixed Term Contract 1 May 2026– 30 April 2027, renewable based on performance

Office Location:

Century City, Cape Town - must reside in CPT already

The key objective of the role is to identify and understand customer needs, delivering a first‑class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.

Experience

Minimum of 12 months unbroken inbound call centre experience

Customer service experience

Administration experience

Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements

Passed Grade 12

Fluent in

Tsonga (Read, Write, Speak)

Fluent in

English (Read, Write, Speak)

Proficient in MS Office Suite applications

Clear Criminal Record

Available immediately

Own transport (Advantageous)

Key Responsibilities

Answer call and respond to customer requests

Provide customers with product and service information

Identify, research, and resolve customer issues using the in‑house operating system

Complete call logs and reports

Assisting irate members and escalates when required to senior agents/team leader

Ensure own productivity levels are maintained, and quality standards are met at all times

Performing daily administrative functions and accurately capturing required information to various CRM systems

Adhere to and support Company policies and practices

Ensure that cases are reviewed and actioned

Monitor Average Handling Time in line with standards

Adhere to work schedule / occupancy and monitoring workflow

Ensure that SLA is adhered to and cases to be completed in agreed SLA times

Maintain customer quality according to set standards and business process

Ensure full compliance to business process, legislation and standard operating processes

Critical Skills&Competencies

Excellent communicator with all levels in an organization (verbal and written)

Solution Driven

Excellent problem‑solving and Accuracy skills

Self‑starter, motivated, takes initiative and can work independently

Confident in operating in a dynamic environment

Flexibility and agility

Resilient mind‑set

Ability to adapt to different situations as they arise (adaptive thinking)

Ability to operate in a team environment

Ability to prioritise deliverable and workload accordingly (good organisational skills)

Salary and Working Hours

The salary, R9500

Monday to Friday 08:00 to 17:00

Every second Saturday 08:00 till 12:00

Office Location

Century City

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

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