German Customer Support Specialist– Online Retail …, Cape Town

We are hiring

German-speaking Customer Service professionals

for an international online retail client supporting global customers in Umhlanga, Durban.

Location:

Umhlanga, Durban (On-site) Start Date:

6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26 Salary:

R24,000 per month + Benefits Working Hours:

24/7 Rotational Shifts

What you will do:

Support German-speaking customers via inbound channels

Resolve queries related to online retail orders and services

Deliver high-quality customer experience

Maintain accurate case records and updates

Minimum Requirements

German language proficiency (B2–C2 level)

– written and spoken

Good command of English

for internal communication

Matric / Grade 12 qualification (essential)

Valid

South African ID or residence permit

Preferred Experience&Skills

Previous

customer service or call centre experience

(retail experience advantageous)

Strong communication and problem‑solving skills

Ability to work in a

fast‑paced, customer‑focused environment

Comfortable working

rotational shifts (including weekends)

Basic computer literacy and ability to navigate support systems

Work Environment

Fully

on‑site role

based in Umhlanga

Collaborative, multicultural team environment

Structured training and onboarding support

#J-18808-Ljbffr