Junior Network Operation Center Engineer, Cape Town

* Utilising monitoring tools to interpret alerts and system dashboards

+ Using platforms such as Nagios, SolarWinds, Datadog, or Grafana to identify anomalies and performance issues

+ Interpreting alerts to determine severity, potential impact, and required response actions* Applying foundational networking knowledge to troubleshoot issues

+ Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.

+ Using knowledge of distributed system architecture to recognise common failure patterns* Managing incidents through ticketing and ITIL-aligned processes

+ Working with systems such as JIRA to log, triage, and update incidents

+ Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution* Performing initial technical diagnosis on system and application components

+ Assessing server health, including CPU, memory, and disk utilisation

+ Investigating application performance problems and basic database connectivity issues to determine root cause direction* Clear, confident communication (written and verbal), and the ability to breakdown complex ideas* A collaborative mindset, working smoothly with cross‐functional teams to hit shared goals* Strong organisational skills and the ability to manage multiple projects without dropping the ball* Exceptional attention to detail and a commitment to high‐quality work* Adaptability – you stay sharp, productive and positive in fast‐moving environments* IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA.* 1-2 years’ experience in the Operations space focussing on Monitoring and Incident Management.* 1-2 years hands‐on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix).* 1-2 years’ experience using Jira, ServiceNow, Freshservice, or another enterprise ITSM tool.* Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role.* 1-2 years’ experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident-driven environment.* Prior experience in environments with rapid changes, live-system dependencies, or peak‐traffic events (e.g., sports, e‐commerce, gaming,x streaming, financial trading).* A relevant Information Technology tertiary qualification* Knowledge of sports betting markets, including odds calculation, betting types and market trends* Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.* Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.* Experience with real-time systems or high‐traffic platforms, ensuring performance and stability during peak betting or gaming events.* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals#J-18808-Ljbffr