Southern Africa Travel Specialist– B2C Focused, Cape Town

A leading luxury safari and travel company is expanding its Southern Africa division and is seeking experienced Luxury Travel Consultants to join a high-performing team. This opportunity is ideal for candidates with a strong background in luxury safari travel or bespoke B2C travel planning, combined with extensive knowledge of Southern Africa’s destinations, products, and travel logistics.

This role is focused on sales performance, conversions, client satisfaction, and the ability to create exceptional tailor-made itineraries— not simply processing enquiries.

Key Responsibilities

Convert qualified enquiries into high-value bookings and repeat business.

Design and deliver personalised luxury itineraries across Southern Africa.

Build strong relationships with international clients through professionalism, emotional intelligence, and cultural awareness.

Maintain extensive knowledge of regional lodge products, travel logistics, routing, and seasonal trends.

Ensure accuracy and attention to detail across proposals, CRM systems, and all client communication.

Manage your own sales pipeline while aligning with company processes and standards.

Deliver exceptional levels of customer service throughout the client journey.

Collaborate closely with colleagues, management, and operational teams to ensure a seamless travel experience.

Requirements

Minimum 3–5 years’ experience within luxury travel, safari sales, or bespoke travel planning.

Strong working knowledge of Southern African destinations and luxury lodge products, including:

Botswana

Zimbabwe

Zambia

Namibia

Mozambique

Eswatini

Lesotho

Proven track record in conversions, sales performance, and revenue generation.

Experience using Wetu, Tourplan, or similar CRM and itinerary-building systems.

Tertiary qualification in Travel&Tourism, Hospitality, Business, or Marketing advantageous.

Fluent in English; additional languages such as German, Italian, Spanish, French, or Dutch are beneficial.

Commercially minded with a strong understanding of margins, profitability, and conversion metrics.

High emotional intelligence with the ability to understand client motivations and build trust quickly.

Strong organisational skills and exceptional attention to detail.

Self-motivated, proactive, and comfortable working independently or remotely.

Calm under pressure with a solution-oriented mindset.

Excellent written and verbal communication skills.

Passionate about Africa, conservation, sustainability, and meaningful travel experiences.

What’s on Offer

Competitive salary and performance-based incentives.

Opportunity to work with a respected luxury safari and travel brand.

Access to ongoing training, mentorship, and operational support.

Career growth opportunities within a high-performance environment.

The opportunity to contribute towards conservation and community-focused travel initiatives across Southern Africa.

This role is well suited to someone who:

Thrives in a sales-driven, high-performance environment.

Enjoys crafting premium safari itineraries with creativity and precision.

Has extensive knowledge of Southern Africa and luxury safari travel products.

Understands the importance of conversions, client satisfaction, and commercial success.

Can work independently while remaining collaborative within a wider team structure.

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