Bar&Restaurant Supervisor - The Cape Town EDITION Hotel …

Position Summary Ensure staff works as a team to provide optimum service and meet guest needs. Inspect staff grooming and attire, rectify deficiencies, and complete opening and closing duties. Inspect storage areas, complete inventories, and requisition supplies. Monitor dining rooms for seating, safety, and guest well‑being. Complete maintenance work orders. Assist management with hiring, training, scheduling, evaluating, and coaching employees. Serve as first point of contact for the Guarantee of Fair Treatment open‑door policy. Follow all safety and security policies, report incidents, and complete required training. Maintain uniform, a tidy appearance, and confidentiality of proprietary information. Greet guests with a smile, use their name, anticipate needs, assist those with disabilities, and express genuine appreciation. Communicate professionally, support teamwork, listen to concerns, and drivequality improvement. Perform the physical tasks listed under Physical Tasks.

Critical Tasks

Report work‑related accidents or injuries to manager/supervisor immediately.

Follow company and department safety and security procedures to maintain a clean, safe, and secure environment.

Identify and correct unsafe work procedures or conditions and report them to management and security.

Follow property‑specific emergency procedures (e.g., evacuations, medical emergencies, natural disasters).

Follow policies for the safe operation and storage of tools, equipment, and machines.

Complete required safety training and certifications.

Maintain awareness of undesirable persons on property premises.

Use proper equipment, wear appropriate PPE, and use correct lifting procedures to avoid injury.

Policies and Procedures

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and compliant with company policies.

Protect company tools, equipment, machines, and other assets according to company policies.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests’ service needs promptly and professionally.

Assist other employees to ensure proper coverage and guest service.

Welcome guests with eye contact and a friendly greeting, using their name when possible.

Anticipate guests’ needs, ask questions, listen, and act on preferences.

Actively listen and respond positively using the property’s brand processes (e.g., LEARN, PLEASED, Guest Response).

Thank guests with genuine appreciation and provide a fond farewell.

Engage guests on their stay and related services.

Assist individuals with disabilities in accordance with guidelines.

Communication

Speak to guests and coworkers with clear, professional language.

Provide assistance to coworkers, ensuring they understand tasks.

Exchange information with coworkers, supervisors, and managers discreetly.

Answer phones using proper etiquette and timely response.

Prepare and review written documents, proofreading for accuracy.

Assists Management

Serve as a departmental role model or mentor, working alongside employees.

Assign work tasks and ensure timely completion to quality standards.

Train hourly employees on core values, responsibilities, and service aspects.

Ensure compliance with safety, OSHA, and department regulations.

Encourage and motivate employees to perform at their best and propose improvements.

Provide resource support (supplies, equipment, inventory) for effective performance.

Communicate goals, expectations, and deadlines to employees.

Capture employee suggestions for improvement and secure management support.

Coordinate tasks across departments for efficient service.

Develop and implement ideas and procedures to improve performance and satisfaction scores.

Coach and develop employees, providing challenging tasks and development plans.

Recognize employee performance contributions formally.

Act as first contact for the Guarantee of Fair Treatment open‑door policy.

Maintain teamwork and clear communication with guests and coworkers.

Inspect staff grooming and attire, correcting deficiencies.

Working with Others

Support coworkers with dignity and respect.

Handle sensitive issues with tact, respect, and confidentiality.

Maintain positive working relationships across departments.

Partner with others to promote teamwork and achieve common goals.

Listen to employee concerns and respond appropriately.

Quality Assurance / Quality Improvement

Comply with quality assurance expectations and standards.

Monitor performance to ensure adherence to standards.

Identify and recommend new ideas to improve efficiency, productivity, and quality.

Physical Tasks

Visually inspect tools, equipment, and machines for defects.

Stand, sit, or walk for extended periods.

Move, lift, carry, push, pull, and place objects up to 50 pounds.

Grasp, turn, and manipulate objects requiring fine motor skills and hand‑eye coordination.

Move through narrow, confined, or elevated spaces.

Move up and down stairs or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

Report incidents and accidents to management and Loss Prevention promptly.

Maintain cleanliness of work areas daily using clean‑as‑you‑go procedures.

Assist your and other departments to ensure optimal guest service.

Document incidents and accidents for management follow‑up.

Inspect storage areas for organization, FIFO, cleanliness, and rectify deficiencies.

Notify management of maintenance repair issues and complete work orders.

Adhere to property key policies for check‑outs and returns.

Complete scheduled inventories of supplies, food, and liquor, and requisition supplies.

Monitor dining room seating, service, safety, and guest well‑being.

Communicate relevant information to manager/supervisor via department logbook.

Opening

Set up supplies and tools, perform banking, and ensure the work area is clean and operational.

Greeting and Seating

Thank every guest upon departure, invite them to return, and provide a warm farewell.

Closing

Store reusable goods, clean equipment and areas, return items to correct places, lock refrigerators, restock items, turn off lights, lock doors, and complete the daily cleaning checklist.

Preferred Qualifications Education : Matric and tertiary qualification.

Related Work Experience : At least 2 years of related work experience.

Supervisory Experience : At least 1 year of supervisory experience.

Equal Opportunity Statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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