Executive Assistant / Operations Manager– Marketing Agency, Cape Town

Executive Assistant / Operations Manager– Marketing Agency Help Run and Scale a Growing UK-Based Marketing Agency

Remote (South Africa) | UK Hours | R32 000 – R35 000 per month

About Our Client Our client is a UK-based marketing agency focused on content and campaign delivery. They are building a long‑term team in South Africa to support growth, streamline operations, and scale effectively. This is a critical hire at the heart of the business—ideal for someone looking to play a long‑term operational role in a founder‑led, fast‑moving agency.

The Role This role serves as the operational backbone of the agency. You will coordinate between leadership, team members, subcontractors, and clients to ensure seamless delivery, on‑time execution, and continuous improvement. From managing internal workflows to owning reporting and process development, your focus will be to reduce friction, increase visibility, and implement the operational infrastructure that allows the business to grow without chaos.

Key Responsibilities

Minimum 2–3 years experience in operations, project management, executive assistant, or agency delivery roles

Manage daily task flow and delivery operations across all client accounts

Coordinate team and subcontractor workloads, timelines, and deliverables

Act as the main contact for freelancers and subcontractors, ensuring clarity and accountability

Attend client meetings (where relevant), capture actions, and translate into clear internal tasks

Own client reporting cycles, compiling and delivering reports on schedule

Produce internal delivery summaries and maintain accurate project/CRM systems

Document, refine, and implement core agency processes and SOPs

Identify operational inefficiencies and propose practical, scalable improvements

About You

2–3 years of relevant experience in a fast‑paced operational or coordination role

Strong task, workflow, and communication skills

Able to coordinate people as well as projects, with high attention to detail

Comfortable working autonomously in a remote, founder‑led environment

Background in marketing, digital, or agency operations preferred

Experience managing freelancers or subcontractors is a plus

Familiarity with tools like ClickUp, Asana, Notion, HubSpot, Google Workspace, or Slack

Calm under pressure, proactive, and solutions‑focused

Process‑driven but flexible—focused on what works, not just what’s written

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