Senior Key Accounts Manager - Fintech/Payments/Finance …, Cape Town

REQUIREMENTS

University undergraduate qualification essential

Postgraduate qualification in marketing, finance, management, entrepreneurship, engineering, or related field advantageous

Minimum 5+ years’ client‑facing experience, preferably within ecommerce, SaaS, payments, or fintech

Strong commercial and business acumen

Proven track record of exceeding goals and targets

Exceptional interpersonal and written communication skills

Strong analytical and problem‑solving abilities

Retail and/or payments/finance industry experience advantageous

Ability to thrive in a fast‑paced, high‑growth environment

Demonstrated involvement in extracurricular or leadership activities

Strong values, integrity, and professional ethics

DUTIES

Manage the end-to-end onboarding process for new merchants, including integration, training, marketing, and operational setup

Build and maintain strong, long‑lasting merchant relationships to ensure exceptional client service and retention

Serve as the first point of contact for merchant support and ensure all issues are resolved efficiently

Monitor and optimise merchant integrations, product placements, and configurations to improve conversions and order values

Maintain accurate merchant information, including KYC, billing details, and fee structures

Drive merchant marketing initiatives in collaboration with internal marketing teams

Support sales and upselling opportunities for both prospective and existing merchants

Gather merchant feedback and provide insights and recommendations to the product team

Develop and maintain FAQs, support documentation, and operational processes

Identify and proactively manage potential merchant risks and retention opportunities

Coordinate merchant offboarding processes where required

Collaborate cross-functionally across departments in a high-growth startup environment

Contribute beyond core responsibilities where needed, demonstrating adaptability and initiative

Salary: R negotiable dependent on experience

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