Service Transition&Process Improvement Lead, Milnerton

Collinson Insurance, part of Collinson Group, is looking for an experienced Delivery&Process Manager to lead operational change, process governance, and continuous improvement initiatives across our Operations function.

This role is suited to someone with strong project delivery, stakeholder management, and service transition experience within insurance, financial services, or another regulated environment.

Key Responsibilities:

Lead operational change and process improvement initiatives

Manage onboarding and service transition activities

Drive governance, risk management, and operational readiness

Maintain operational documentation, workflows, and audit readiness

Coordinate cross-functional teams across operations, technology, and commercial functions

Manage project plans, RAID logs, and delivery activities

Support continuous improvement and operational excellence initiatives

What We’re Looking For:

Experience within Insurance, Financial Services, or regulated sectors

Strong project and change management expertise

Experience in process mapping and continuous improvement (Lean / Six Sigma desirable)

Knowledge of service transition and operational governance

Excellent stakeholder management and communication skills

Experience managing operational risk, audit, and compliance activities

This is an excellent opportunity to join a growing global organisation and play a key role in shaping operational delivery and business transformation.

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