Customer Service Manager at PnP, Cape Town

Role Summary The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.

Requirements

Matric / Grade 12 / NQF 4 equivalent

12-18 months face‑to‑face customer service experience

Driver's License

Competencies

Customer service centric

Self‑driven

Basic computer literate (MS Office)

High energy levels

High attention to detail

Ability to think on your feet when resolving problems

Sense of urgency

Professional

Analytical skills

Good communication skills

Key Responsibilities

Customer Service

Deliver informal and formal feedback

Manage Customer Complaints Chart

Store Standards— Ensure SOPs are adhered to

Communication— Provide informal and formal feedback

Training— Provide training on Customer Complaints Chart

Store Audits

Social Responsibility— Informal and formal feedback

Local Newspaper

Other duties as assigned from time to time. This position will require transferability between stores.

Closing date: Friday 22 May 2026

#J-18808-Ljbffr