SEO and Digital Marketing Specialist - Talent Pool, Cape Town

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We are seeking an

SEO Marketing Specialist

to support our digital marketing initiatives through strong on‑page optimization, content enhancement, and performance analysis. This role focuses on implementing SEO best practices, improving search visibility, and driving organic traffic growth.

POSITION RESPONSIBILITIES Key Responsibilities:

Conduct keyword research, competitive analysis, and technical SEO audits to identify optimization opportunities.

Optimize website pages, metadata, and on‑page elements to improve rankings and search visibility.

Assist with link‑building activities and monitor backlink quality.

Collaborate with content teams to develop search‑optimized website, blog, and social content.

Support content planning through content calendars and keyword frameworks.

Monitor SEO KPIs, analyze performance, and create regular reports.

Identify trends, gaps, and opportunities using analytics tools.

Stay current with SEO best practices, algorithm updates, and industry trends.

CANDIDATE QUALIFICATIONS All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Associate degree, certification, or equivalent experience in Marketing, Communications, Digital Media, or a related field.

Hands‑on experience with SEO or digital marketing.

Proficiency with SEO tools such as Google Search Console, SEMrush, Ahrefs, Moz, or similar.

Strong analytical, communication, and writing skills.

Ability to multitask and collaborate cross‑functionally.

Nice-to-Have

Experience with CMS platforms (WordPress, Webflow, Shopify).

Familiarity with basic HTML/CSS for on‑page fixes.

Working knowledge of Google Analytics and GA4.

Understanding of how SEO integrates with broader digital marketing channels.

Experience with social media content optimization.

Knowledge of local SEO, schema markup, or technical SEO basics.

COMPENSATION DETAILS At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

Annual Leave:

Earn paid time off to rest, recharge, or attend to personal matters.

Health Benefits:

After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.

Career Growth:

We prioritize internal promotions and offer clear pathways for advancement across departments.

Paid Training:

Gain valuable skills and knowledge while earning a salary.

Positive Work Environment:

Join a collaborative, team‑oriented culture that values engagement and support.

Casual Dress Code:

Enjoy a relaxed dress policy that lets you work comfortably.

Compensation&Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

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