Chocolate Advisor Flexi Permanent 180 Hours (V&A Waterfront …, Cape Town

**Position Purpose**To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.**Key Responsibilities****Customer Service and Sales*** Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone* Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience* Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients* Awareness of daily sales budgets, actively upselling to increase customer transaction spend* Inform all customers of current instore promotions, events and directed information* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales* Serving more than one customer at a time, acknowledging, and communicating at all times* Multitask between completing store operational tasks and serving customers* Processing the customer orders through the POS, and credit card transactions* Own and manage individual tills, including counting floats and performing end of shift till procedure* Preparing big customer orders* Ensure complaints are addressed immediately by informing the Manager on duty* Develop a rapport with regular customers encouraging repeat business* Maintain a pleasant friendly atmosphere within the store at all times* Restocking and cleaning through the day**Product Knowledge*** Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)* Product pricing, packaging, and category performance knowledge* Comply with product management and handling procedures* Compliance to food and hygiene and safety standards practicing good hygienic practices**General*** Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies&Procedures. Lead by example ensuring a harmonious and productive environment* Record sampling and wasted products actively quality controlling products* Perform open and closing procedures, signing off checklist* Perform cleaning duties signing off checklist* Perform temperature readings signing off checklist* Maintain clean, tidy working areas at all times* Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day* Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy* Accepting courier deliveries and confirming all items are received against invoice* Assisting in monthly stock counts* Unpacking, moving, and restocking products* Using all instore equipment, machines, and appliances**Work, health and safety*** Comply with all work health and safety requirements* Report and damaged or dangerous equipment or property to management**Manual Handling*** Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit* Moving stock from storerooms to front of house* Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service* Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention* Daily paperwork and accounting, and other store administration* Confident and interactive with a friendly disposition* Excellent communication skills with a strong work ethic that can represent a premium brand* Responsible and accountable in achieving individual goals and budgets* Good time management skills (multi-tasking and prioritizing)* Self-starter with the ability to work individually and in a team* Immaculate grooming with excellent personal hygiene**Knowledge, Skills&Experience*** Customer Service* Sales skills* Ability to handle credit card transactions.* Previous experience in customer service* Previous experience in a similar retail environment* Grade 12* Proficiency in Microsoft Office (specifically Excel and Powerpoint)Wspólnie dążymy do realizacji ambitnych celów, czerpiąc siłę z naszego celu i wyjątkowej kultury opartej na współpracy oraz wzajemnym wsparciu - zakorzenionej w bogatej tradycji, a jednocześnie nieustannie się rozwijającej, by wyznaczać nowe standardy.W naszych zróżnicowanych lokalnychzespołach myślimy globalnie i działamy lokalnie - dając ludziom przestrzeń do rozwoju, przejmowania odpowiedzialności i wspólnego kształtowania zrównoważonej przyszłości.Jesteśmy odpowiedzialnym pracodawcą pierwszego wyboru, który tworzy inspirujące doświadczenie pracownicze. Razembudujemy zaufanie, napędzamy innowacje i rozwijamy się - jako jednostki i jako organizacja.#J-18808-Ljbffr