Business Transformation Manager (Transformation Design&Delivery), Cape Town

Manager– Business Transformation (Transformation Design&Delivery)

Client Industry:

Consumer Products, Retail&FinTech (cross‑sector exposure)

Location:

Cape Town, South Africa

Division:

Consulting– Business Consulting – Business Transformation

Reports to:

Senior Manager / Director, Business Transformation

Role Description As a Manager in our Business Transformation team, you will play a key role in the design and delivery of complex, cross‑functional transformation engagements across multiple sectors.

You will support senior leadership in shaping transformation journeys, translating strategy into actionable plans, and driving execution across defined workstreams. The role requires strong problem‑solving, stakeholder engagement and delivery leadership capabilities, with accountability for day‑to‑day execution quality and team performance.

You will work closely with client stakeholders and EY engagement leaders to ensure transformation initiatives are delivered with rigour, pace and impact, while contributing to business development activities and the growth of the Business Transformation capability.

Key Responsibilities

Lead the delivery of defined workstreams within large‑scale business and transformation programmes

Translate client strategy into practical transformation roadmaps, delivery plans and implementation approaches

Support the design and refinement of business models, operating models and transformation delivery models

Facilitate client workshops, design thinking sessions and working meetings to define solutions and priorities

Develop clear, structured and executive‑ready deliverables, insights and recommendations

Apply human‑centred, agile and lean delivery principles to support successful implementation and adoption

Analyse qualitative and quantitative data to identify issues, risks and opportunities, and recommend actions

Manage day‑to‑day client interactions for assigned workstreams, building trusted relationships

Support business development and pursuit activities, including proposal development and solution shaping

Manage, coach and develop junior team members, fostering a high‑performance and inclusive team culture

Collaborate across EY service lines and global teams to deliver integrated client solutions

Skills&Attributes for Success

Structured problem‑solving and analytical thinking capability

Ability to communicate complex ideas clearly in written, visual and verbal formats

Proven project and workstream management experience, especially managing project teams

Collaborative leadership style with a passion for developing people

Strong client relationship and stakeholder management skills

Commercial awareness and interest in contributing to business development

Intellectual curiosity and a growth‑oriented mindset

Ability to leverage AI to drive efficiency and quality in day‑to‑day work

Technical Requirements

Minimum 8 years’ experience in consulting and/or industry roles related to strategy, transformation or change

Bachelor’s degree in Engineering, Commerce, Science or a related discipline

Postgraduate qualification (e.g. MBA or equivalent) is advantageous

Relevant certifications (advantageous): TOGAF, Project Management, Agile, Lean Six Sigma or similar

Experience delivering transformation initiatives within Consumer Products, Retail and/or FinTech preferred

Willingness to travel based on client and engagement needs

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