Insurance Telesales Specialist, Milnerton

Identifying sales opportunities. Answering inbound calls timeously and making required outbound calls. Co‑ordination of own administration. Maintaining accurate details and statistics of all queries.

Key Purpose This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

Achieve Insure Sales target

Communicate to members telephonically via fax and email

Attend to general administration

Conduct Financial Needs Analysis

Achieve quality target

Overcome objections

Adhere to service level agreements

Personal Attributes and Skills

Target driven

Team player

Goal orientated

Self motivated

Ability to perform under pressure

Adapt to change

Persuasiveness

Resilience/tenacity

Sound time management

Self managed

Attention to detail

Ability to learn quickly and apply knowledge

Speak fluently (accent neutral) English/Afrikaans

Qualification&Experience

Matric

At least 2 years sales experience, preferably in an outbound telesales environment

Minimum 2 years of short‑term product knowledge; Discovery Insure Knowledge is an advantage

PC literacy: email, word, excel

Tertiary qualification an advantage

NQF5 and RE5 qualification

Employment Equity The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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