Sepedi Speaking CS Advisor - 2026, Cape Town

Our client based in Century City is seeking

Sepedi

Speaking Customer Service Advisor .

Fixed Term Contract 1 May 2026– 30 April 2027, renewable based on performance

Office Location:

Century City, Cape Town - must reside in CPT already

The key objective of the role is to identify and understand customer needs, delivering a first‑class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience Minimum of 12 months unbroken inbound call centre experience Customer service experience Administration experience Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements Passed Grade 12 Fluent in

Sepedi

(Read, Write, Speak) Fluent in

English

(Read, Write, Speak) Proficient in MS Office Suite applications Clear Criminal Record Available immediately Own transport (Advantageous)

Key Responsibilities Answer call and respond to customer requests Provide customers with product and service information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports Assisting irate members and escalating when required to senior agents/team leaderEnsure own productivity levels are maintained, and quality standards are met at all times Performing daily administrative functions and accurately capturing required information to various CRM systems Adhere to and support Company policies and practices Ensure that cases are reviewed and actionedMonitor Average Handling Time in line with standards Adhere to work schedule / occupancy and monitoring workflow Ensure that SLA is adhered to and cases to be completed in agreed SLA times Maintain customer quality according to set standards and business process Ensure full compliance to business process, legislation and standard operating processes

Critical Skills / Competencies Excellent communicator with all levels in an organisation (verbal and written) Solution Driven Excellent problem‑solving and Accuracy skills Self‑starter, motivated, takes initiative and can work independently Confident in operating in a dynamic environment Flexibility and agilityResilient mind‑set Ability to adapt to different situations as they arise (adaptive thinking) Ability to operate in a team environment Ability to prioritise deliverable and workload accordingly (good organisational skills)

Salary and Working Hours The salary, R9500 Monday to Friday 08:00 to 17:00 Every second Saturday 08:00 till 12:00

Office Location Century City

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number inL37XXW78 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

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