German-Speaking Customer Advisor (relocate Durban), Cape Town

Location&Compensation Location:

Umhlanga, Durban (Fully On-site)

Salary:

R24,000 Basic per Month

Shifts:

24/7 Rotational Shifts (5 days a week, 8 hours per day)

About the Role Are you fluent in German and passionate about delivering outstanding customer experiences? Join our vibrant team in Umhlanga as a Customer Advisor! In this role, you will serve as the main point of contact for customers of a leading global online retailer, assisting with inquiries about orders, deliveries, payments, and product information. This fast-paced, energetic position is ideal for individuals who enjoy multicultural environments and want to grow a long-term career in BPO and retail.

Key Responsibilities

Multichannel Support:

Provide top-notch customer service in German and English across phone, email, and live chat.

Order Assistance:

Help customers track orders, manage returns, and resolve delivery issues efficiently.

Problem Resolution:

Handle complaints with professionalism, empathy, and quick thinking.

Product Knowledge:

Keep up to date with the latest products and retail trends to give accurate guidance.

Record Keeping:

Maintain precise documentation of all customer interactions in the CRM system.

Quality Assurance:

Consistently achieve KPIs for customer satisfaction (CSAT) and service quality.

Requirements

Language Skills:

Minimum B2 level German (written and spoken) and strong English for internal communication.

Education:

Grade 12 (Matric) or equivalent.

Shift Flexibility:

Willingness to work 24/7 rotational shifts, including nights, weekends, and public holidays.

Tech Savvy:

Comfortable navigating multiple systems and platforms simultaneously.

Experience:

Previous experience in customer service or retail is advantageous but not required; full training will be provided.

Personal Traits:

Positive mindset, resilience, and a genuine desire to assist customers.

Important:

For non-native German speakers, German proficiency must be validated by a native speaker. Candidates must record a voice note reading a random paragraph, which will be assessed and confirmed by a native speaker.

Native German speakers must provide proof of education in German (documentation from a German school) and all relevant certificates (Matric/Grade 12).

What We Offer We support both your professional growth and personal well-being:

Health&Security:

Comprehensive medical aid for you and your partner, plus life insurance coverage.

Relocation Support:

For candidates outside the Umhlanga/Durban area:

Local flight to Durban.

20 nights accommodation to help you settle in.

Career Progression:

Clear internal growth paths into Team Lead, Quality Assurance, or Trainer roles.

Modern Workspace:

State-of-the-art office facilities in Umhlanga with comfortable break areas.

Rewards&Engagement:

Performance-based incentives and regular team engagement activities.

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