Client Solution and Performance Improvement Lead: Contact …, Cape Town

Job Purpose

The purpose of this role is to add skills and capacity to the Clients Fashion team to better service key clients in the form of solution conceptualisation, modelling, design, and implementation of client-focused distribution solutions. Furthermore, the role involves project coordination, project management, commercial modelling, solution implementation, solution stabilisation, and continuous improvement support.Duties&Responsibilities

Determine client service requirements by maintaining contact with clients; reviewing operational environments; benchmarking best practices; analysing information and applications. Continuously review and refine the client solution. Evaluate and analyse data and processes related to existing operations to identify improvement opportunities.Verify operational designs and capacity requirements for short, medium, and long-term. Execute and visualise freight flows, fleet capacity, and resourcing requirements. Compile innovative and comprehensively designed solutions using appropriate fleet and network design modelling. Conduct commercial modelling for contract acquisitions and renewals.Execute and coordinate decision support modelling by quantifying alternative courses of action. Drive“cost to serve” optimisation in the Client Network and dedicated fleet constructs. Identify and drive continuous improvement projects with key stakeholders in the business. Identify infrastructure and IT requirements on client and Client side.Work with the business to improve process flows for more efficient deliveries. Improve resource utilisation and associated costs through tactical planning and smoothing. Develop an understanding of client’s needs and take actions to ensure those needs are met. Set clear goals and deploy strategies focused on those goals, ensuring communication to all levels in the organisation.Measure and share performance information with clients. Maintain professional and technical knowledge by tracking emerging trends in client service operations management. Keep abreast of industry developments. Effectively and accurately communicate relevant project information to the client and project team.Prepare correspondence, presentations, and reports as required. Follow-up on correspondence and outstanding requests for resolution. Communicate ideas for improving company processes with a positive and constructive attitude. Coordinate project activities and update project plans. Desired Experience&Qualification

Minimum:

Industrial Engineering or Honours Degree in Logistics or Supply Chain Management Job-related Work Experience and Skills: Minimum 3 - 5 years of supply chain design/optimisation modelling experience in an integrated logistics or supply chain environment. Analytical Ability– Identifying problems and reviewing related information to develop and evaluate options and implement solutions.Strong organisational skills - Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities. Strategic Decision Making - Assess options and actions based on trends and conditions in the environment, and the vision and values of the organization.Process-oriented and assertive to ensure that projects are executed in accordance with established practices and safety requirements. Project Management/Planning/Coordination experience. Strong planning and problem-solving skills - determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.Change Management skills. Advanced Excel modelling and analytical skills. Use of PowerBI (or similar toolsets) to manage, interpret, and visualise data and information. Experience in the use of network or transport design and optimisation software. Experience in structured ongoing continuous improvement function– diagnostics, value identification, solution generation, value extraction.Experience in Sales and Operations planning will be advantageous. Ability to translate quantitative outputs into a well-structured presentation format. Monitoring skills– Monitoring own performance to make improvements. Knowledge of the logistics/distribution industry. Flexibility to meet customer requirements.

#J-18808-Ljbffr