Client Relationship Manager - Inbound Tourism/Dmc, Cape Town

Client Relationship Manager - Inbound Tourism/DMC CPT Southern Suburbs– Office based – Monday to Friday

Salary Highly Negotiable based on current earnings and experience.

Benefits Included

Leading Inbound Tour Operator– specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Zimbabwe, and Mozambique.

Our client is looking for a Key Account Senior Consultant (Production) to be based at their offices in CPT Southern Suburbs.

An excellent opportunity to join the team and develop your career. In charge of Leisure Groups Production. Quoting and Costings.

As a Senior Key Account Consultant your main role is to retain top customers and nurture those key relationships over time.

Requirements and skills:

Senior level– Minimum 5 years’ Experience as KAM at an Inbound Tour Operator/DMC

Quoting&Costings for inbound Groups and Group series from Europe and USA for Southern Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)

Product knowledge essential

Negotiating with suppliers&Liaising with long established clients

Liaising with the groups consultants who handle the operations and logistics.

Experience in providing solutions based on customer needs.

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills, Ability in problem-solving and negotiation

MS Office (Word, Excel&PowerPoint) (TOURPLAN, WETU are a PLUS)

Fluent in English and have excellent written and verbal communication skills.

Responsibilities will include, but not limited to: In charge of Leisure Groups Production. 3-4 Star Accommodation.

Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

Ensure the correct products and services are delivered to customers in a timely manner.

Quotes, itineraries, reservations

Serve as the link of communication between agents and operations.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.

Be able to prepare regular reports of progress and forecasts for the director.

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