Contracts and Renewals Executive, Cape Town

We are growing! As part of our evolution, we're looking for an experienced

Contracts and Renewals Executive

to join our team. Location:

Cape Town CBD (Workshop17) Work from Office Only Salary:

Market related and based on experience Working Hours:

Monday to Friday, UK Hours (9am to6pm / 10am to7pm depending on daylight savings)

Job description Our clienthelps SMEs unlock the full potential of their business using Digital Solutions. Our industry experts get to know our client's business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud&IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business– without getting side-tracked by administration. With our client, we create digital solutions with the power to improve and protect your business, both now and in the future.

Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust. As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us and create an amazing career.

The Role You will be responsible for reviewing, renewing and billing customer agreements using Xperience's CRM (Customer Relationship Management) databases. The role will also require the individual to contact our wide-ranging client base where purchase orders are required, and to update the CRM systems where licences have been added to the customer account by our in-house team of Account Managers.

This role will suit a highly organised, efficient and commercially focussed individual who brings experience in client facing administration in a Finance or Professional Services background. As a confident communicator, you'll thrive in ownership and collaboration, working in partnership with colleagues right across our multi-site business to deliver excellence in client experience.

Job requirements Essential

Previous experience in a contract administration, renewals management, or similar role

Strong organisational skills with excellent attention to detail

Proficiency in CRM software e.g. (Connectwise) and Microsoft Office Suite (Excel, Word, Outlook) and Sage products

Excellent verbal and written communication skills

Ability to manage multiple tasks and deadlines effectively

Customer-focused mindset with problem-solving abilities

Ability to work both independently and as part of a team

Desirable

Previous user experience of ConnectWise for contract renewals

Previous experience in a Managed Services/IT/Professional Services organisation

Knowledge of sales and financial processes related to contract renewals

Key Responsibilities

Ensure timely and accurate execution of assigned renewals

Communicate with clients regarding upcoming renewals, pricing changes, and contract terms

Maintain and update renewal records within ConnectWise

Collaborate with commercial, finance, projects and service desk teams to facilitate smooth renewal transactions

Prepare renewal quotes and documentation in accordance with agreed group policies

Identify opportunities to upsell or enhance contract value based on customer needs

Address customer queries and concerns related to contract renewals

Monitor contract expirations and proactively follow up to reduce churn

Support purchasing function in the procurement of licenses as required

Ensure compliance with company policies and regarding agreements and renewals

Help with process creation and continuous improvement

Support with customer cancellations, complaints and retention as required

Important Information Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact:

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