Reception Shift Leader, Cape Town

Overview Because every great hotel stay begins with a leader who owns the front desk and runs the shift like a pro.

At The President Hotel, the hotel front desk is more than just check-ins and check-outs, it’s where first impressions are made, problems are solved, and memorable hotel stays begin. As we continue our journey toward luxury, we’re looking for a Front Office Shift Leader (Senior Receptionist/Supervisor) who can confidently take charge of the hotel front desk, lead the team, and keep everything running like clockwork.

If you know your way around OPERA PMS like a second language, thrive in a fast-paced hotel environment, and enjoy leading a hotel reception team while still being hands-on with guests, this role is for you.

Minimum Requirements

Matric Certificate (Grade 12)

Hospitality qualification or diploma (advantageous)

Minimum 3 to 4 years’ experience within a hotel front office

Proven experience leading or supervising hotel reception shifts

Strong, hands-on OPERA PMS experience (you must be confident and fast on the system)

Strong computer literacy, including OPERA PMS and Microsoft Office

Experience within a busy 4-star or 5-star hotel environment preferred

Ability to work shifts, weekends, and public holidays

Professional grooming and presentation

CV must be fully updated prior to submission

What You’ll Be Doing

Take full ownership of the Hotel Front Office during your shift

Lead and support the hotel reception team to keep operations smooth and efficient

Manage hotel check-ins and check-outs seamlessly using OPERA PMS

Keep hotel standards high, processes tight, and the team on track

Be the go-to person when things need quick thinking and smart solutions

Welcome hotel guests with confidence, warmth, and professionalism

Handle VIP arrivals and special hotel guest requests with ease

Step in and resolve hotel guest concerns before they become problems

Stay visible on the floor, leading from the front, not behind a desk

Run structured shift handovers and hotel team briefings

Monitor hotel arrivals, departures, room status, and daily reports

Ensure billing accuracy, cashier controls, and smooth shift closures

Work closely with Housekeeping and other hotel departments to keep things flowing

Help train, guide, and support hotel reception team members

Keep the team motivated, focused, and accountable

Step in where needed, no ego, just teamwork

Follow hotel SOPs, financial controls, and reporting standards

Keep admin accurate, organised, and up to date

Support audits and operational checks when required

Why Join The President Hotel

Be part of a hotel team that genuinely cares about guest experience

Work in a high-volume, professional hotel environment

Play a key role in our journey toward luxury

Engage with a diverse international hotel guest base

Competitive salary, company contribution to medical and pension and great team culture

#J-18808-Ljbffr