Key Account Manager - Financial Services, Centurion

About the job Key Account Manager - Financial Services

Are you a relationship-driven professional with a passion for account management and client service? A well-established company specialising in employee financial wellness solutions is looking for a Key Account Manager to join their team in Centurion, Lyttelton. About the Role: As the Key Account Manager, you'll be the primary point of contact for a portfolio of high-value corporate clients. Your role will involve managing relationships, ensuring client satisfaction, and identifying opportunities to grow existing accounts. You will also act as a strategic partner between internal teams and clients.Key Responsibilities

Develop and maintain trusted client relationships Serve as the lead contact for all key accounts Oversee the successful delivery of solutions and services to clients Drive retention and growth through excellent service and strategic upselling Resolve client issues efficiently and maintain high client satisfactionCollaborate with internal departments to align service delivery with client expectations Monitor performance and report on account metrics and feedback Qualifications

Minimum of 3 years experience as a Key Account Manager, Client Relationship Manager, or similar role Experience within a corporate services, HR, financial services, or employee solutions environment is highly advantageous Proficiency in CRM software (e.g. Salesforce, HubSpot) Strong interpersonal, negotiation, and communication skillsStrong problem-solving ability and attention to detail Matric (essential); a diploma or degree in Business, Marketing, or related field is preferred

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