Patient Support Program (PSP) Manager, Centurion

Job Title:

Patient Support Program (PSP) Manager

Location:

Gauteng, South Africa (supporting projects across English‑speaking African markets)

Role Overview We are seeking an experienced Patient Support Program (PSP) Manager to take ownership of the end‑to‑end operational, quality, and compliance oversight of patient support programs across multiple African countries. This role is responsible for ensuring high‑quality, compliant program delivery, effective team leadership, strong client engagement, and insightful reporting, all contributingto improved patient outcomes.

Key Responsibilities Program&Operational Management

Lead and manage patient support programs across multiple therapeutic areas and countries

Ensure delivery aligns with scope, timelines, budgets, and contractual commitments

Drive continuous improvement through performance monitoring and operational insights

Clinical&Field Nurse Support

Provide guidance and oversight to Field Nurses and program teams

Act as escalation point for complex clinical, patient, or operational matters

Maintain a strong understanding of the clinical landscape and patient journey

KPI Reporting&Client Management

Develop and present monthly KPI and performance reports

Monitor SLAs, identify trends, and provide actionable recommendations

Build and maintain strong client relationships as a trusted partner

Contract Management Support

Support preparation and review of contract addendums

Ensure contracts remain updated and aligned with current program requirements

Quality, Compliance&Audit

Oversee quality management, including risk management, issue tracking, and CAPAs

Ensure full compliance with SOPs, regulatory requirements, and data privacy standards

Support internal audits, including preparation, documentation, and follow‑up actions

Pharmacovigilance

Ensure accurate and timely reporting of adverse events and product complaints

Support training and compliance in pharmacovigilance processes

People&Team Management (Africa)

Lead, mentor, and develop multi-country teams

Support recruitment, onboarding, and performance managementFoster a compliant, high-performance culture

Systems, Financial&Reporting

Drive effective use of CRM and case management systems

Track contracts, deliverables, billing, and budgets

Develop Excel-based trackers, dashboards, and reports

Required Skills&Experience

Proven experience managing Patient Support Programs or healthcare programmes

Strong clinical understanding, with experience supporting Field Nurses

Experience in compliance, quality management, pharmacovigilance, and audits

Advanced Excel and CRM systems proficiency

Experience with contracts, billing, and operational reporting

Demonstrated people management experience across multiple countries

Strong communication and stakeholder engagement skills

Preferred Qualifications

5+ years’ experience in pharmaceutical or life sciences industries

Minimum 2 years’ experience in a people management role

Experience working across African markets and regulated environments

Why Join This is an exciting opportunity to play a key role in delivering impactful healthcare programs across Africa, working within a dynamic and growing environment focused on improving patient outcomes.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

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