Account Manager - IT Sector / Public Sector, Centurion

Qualifications

Matric or equivalent NQF Level Qualification

Sales Certificate Experience (Advantageous)

3–5 years sales experience in the public sector environment

ICT industry related experience

B2B and B2C experience

Technically astute with the ICT industry product landscape

Basic understanding of the ICT industry and public sectors

Sales core competencies such as negotiation and dialogue skills

Experience in the sales journey discussions and tailoring approaches to specific clients

Ability to close deals / selling skills

Ability to resolve complex scenarios

Ability to understand and build relationship with customers

Updating of pipeline

Product knowledge

Ability to communicate information clearly and concisely to the customer and business

Maintaining and building customer, industry and stakeholder relationships

Key Competencies

Problem solving

Analytical thinking

Client focused

Client presentable, communication, presentation skills

Creativity and innovation

Interactive communication face to face and online

Networking skills

Organisational awareness

Negotiation skills

People skills

MS Office

Responsibilities Generate New Business and Revenue

Ensure additional growth in the customer through cross‑selling and upselling opportunities across the company’s product stack

Source new business and increase sales opportunities of all

Maintain and manage the customer base ensuring that requests are managed and handled, new proposals submitted and tender opportunities managed

Ensure sales targets / individual revenue figures are met on a monthly and quarterly basis

Account Management

Manage all assigned accounts and customer relationships as the interlink with the customer

Ensure relationships are strong with key senior stakeholders

Relationship management through ensuring customer site visits and regional manager interlocks are done frequently to ensure continuous engagement

Customer campaign management in a B2C environment

Continuous opportunity engagement and customer escalation management

Ensure regular face‑to‑face engagements to maintain the account

Manage commercial negotiations with the customer (increases and any decline in pricing adjustments) and as well as any new customer commercial requirements

Generic customer administrative accountabilities

Maintaining and Retaining Existing Clients

Maintain existing business through daily engagement with existing clients to remain abreast of their requirements and movements in the account

Product Knowledge

Stay abreast of emerging technologies and solutions within the industry

Work closely with product team, helpdesk, technical and project management staff to ensure customer satisfaction and problem resolution (this includes being the point of contact for clients and managing escalations between all relevant parties)

Attendance and networking at work and customer events

Lead generation, pipeline reporting and customer financial management

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