Repairs - Technical Sales Support, Centurion

Repairs - Technical Sales Support Primary Location:

Centurion, ZA

Location:

Alrode, Gauteng.

We are seeking a

Repairs - Technical Sales Support

individual to join our Repairs Team. The successful candidate will ensure that OEM repair opportunities are accurately identified, technically assessed, and commercially supported, enabling the delivery of reliable, high‑quality repair solutions that enhance equipment performance and lifecycle value.

This position is reported to the

Director– Technical Sales Support, Africa.

TEAM YOU’LL BELONG TO

You will join the Repairs Team and work closely with internal and external stakeholders, such as

Customers ,

Site Account Managers , the

Repairs Teams

and

Service Centre Support .

WHAT YOU WILL DO

Provide

technical support

to Site Account Managers by reviewing OEM equipment repair requirements, inspection results, and defining accurate repair scopes

Participate in customer meetings to present technical assessments, explain repair options, and support value‑add selling of Metso service solutions

Proactively identify potential repair opportunities when attending customer site visits, shutdowns, and equipment condition assessments, including visits to customer salvage yards

Provide technical insight into failure modes, equipment condition, and OEM repair recommendations

Support technical warranty claim and customer complaint resolution

Travelling may be required to support sales activities and technical problem‑solving

Collaborate with the various Product Lines (PLs) for technical input that may be required during assessment and proposal development

Act as the

technical interface

between the Service Centre and the Site Account Managers

Review inspection reports, dimensional data, and condition assessments to ensure accurate scope definition prior to quotation

Clarify technical questions between workshop specialists and the commercial teams to ensure compliance with OEM standards

Ensure proposed repair activities align with approved procedures and engineering guidelines in collaboration with the Service Centre Manager

Technical Sales&Proposal Development

Assist Service Centre Estimators in preparing accurate quotations that comply with commercial conditions

Ensure quotations include inspection summaries, technical findings, failure assessments and recommended OEM repair pathways

Support Site Account Managers with technical justification to improve quotation success rates and customer confidence

Monitor and track repairs cases from receipt of equipment through to purchase order placement

Utilise Salesforce to open opportunities, track interactions and conduct regular follow‑ups with SAMs regarding outstanding open orders with the goal of reducing and maintaining the outstanding order list to below 120 days

Documentation&Communication

Ensure all inspection reports, repair scopes and documentation are correctly recorded, numbered according to job number and stored in the correct server folders

Communicate inspection findings, repair processes and technical clarifications clearly to Site Account Managers or Customers when required

Coordinate with internal teams during project handover to align timelines, deliverables and customer expectations

Support responses to technical queries, deviation and scope adjustments

Provide feedback on recurring equipment issues, inspection challenges and customer requirements to strengthen Metso’s repair offering

Contribute to continuous improvement of OEM repair standards, inspection templates and proposal quality

Promote productised repair solutions aligned with global strategy– “We go beyond”

Ensure alignment with global repair standards and best practices

WHO YOU ARE

Matric (Grade 12)

Technical qualification in Mechanical Engineering, or Trade qualification with 15 years’ experience in engineering field; Metso equipment experience would be advantageous

3–5 years’ experience in OEM equipment repairs, heavy equipment maintenance, field services, or technical sales support

Strong knowledge of Metso and competitor OEM equipment, repair processes, tolerances and critical components

Experience working directly with customers in mining, aggregates or heavy industrial environments across Africa

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

Excellent technical diagnostic and analytical ability

Strong communication skills, including customer‑facing presentations and technical explanations

Ability to interpret engineering drawings, OEM repair procedures and inspection reports

Highly detail‑oriented with strong problem‑solving capability

Customer‑focused mindset with ability to communicate OEM technical value clearly

Proficiency with MS Office and familiarity with Metso other CRM systems (e.g., SAP, Salesforce)

Key Success Indicators

Technical accuracy and completeness of repair quotations and proposals

Repair opportunity conversion and quotation hit rates

Customer satisfaction with technical support

Effective technical communication between Service Centre and Sales teams

Compliance with Metso OEM repair standards and operational objectives

WHAT'S IN IT FOR YOU

An inspiring purpose

– Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. There is a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change

Compensation and rewards

– Global incentive programme tied to business and performance targets

A thriving culture

– We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling and caring, and unites our people to build a sustainable future together

Extensive learning opportunities

– Ongoing growth dialogues, internal mobility, mentoring programmes, education assistance, ambitious projects and global opportunities

Worldwide support

– Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication

Want to rise above the possible with us?

Go to our website , click on careers and start your application

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, colour, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity and reduce environmental risks with our product and service expertise. We are the partner for positive change.

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