Service Advisor (Truck Automotive), Durban

Service Advisor Automotive

Pinetown KZN

Key Responsibilities:

• Welcome customers, handle queries, and open Estimates/Job Cards for incoming vehicles.
• Email estimates to clients; confirm approval within 1 hour of booking or arrival.
• Liaise with mechanics and foremen about required repairs and alternative solutions.
• Upsell campaigns/hours and inform clients of available promotions.
• Verify vehicle warranties, service, or maintenance plans to determine billing.
• Coordinate with the parts department for part availability.
• Manage order numbers, provide job go-ahead, and ensure payment before vehicle release.
• Update clients every 4 hours on repair progress, explain work on vehicle collection.
• Track workshop workflow, efficiency, and gate pass book daily.
• Oversee dealership workflow and coordinate between departments.
• Advise customers of service changes and vehicle pick-up times.
• Foster positive customer relationships for repeat business.
• Ensure compliance with all company policies and payment procedures.

Requirements:

• Matric certificate; relevant Service Advisor training/qualification.
• Code 8 driver's license.
• 1–2 years' experience in a similar role; strong knowledge of automotive industry and technology.
• Proficient in MS Excel and Evolve.
• Capable of managing up to 25 job cards daily with WIP max of 25.
• Excellent administration, documentation, and follow-up skills.
• Proactive, confident, and strong customer service/communication abilities.