IT support staff/Data Capturers wanted urgently, Durban

Reference: ITE007103-TSch-1

IT Support staff are urgently wanted
Duties & Responsibilities
Are you a technically strong IT Support Engineer with Layer 2 networking expertise and hands-on experience working for Fibre Network Operators (FNOs)? This is a first-line support role where you will be the first point of contact for network-related issues, ensuring swift troubleshooting, minimal downtime, and reliable fibre optic network performance.
Non-Negotiables:

Proven experience with Fibre Optic Networks & Layer 2 protocols (VLANs, STP, MAC tables, managed switches)
Minimum 2 years’ work experience in support or networking
Strong troubleshooting skills in first-line network support
Bilingual: English & Afrikaans

WIIFM (What’s in it for you):

Join a growing fibre-focused technology team with career progression into network engineering
Work on critical infrastructure with exposure to advanced network technologies
Gain hands-on experience across Layer 2, fibre optic cabling, splicing, and testing
Collaborative and supportive team culture

Qualifications

Networking certifications (CCNA, CompTIA Network+, or equivalent) advantageous
Experience with fibre optic design, implementation, or maintenance beneficial

Requirements
Technical Skills

Solid understanding of Layer 2 networking (VLANs, STP, MAC tables, L2 VPN)
Experience configuring and troubleshooting managed switches
Knowledge of Ethernet, MPLS, and related protocols
Familiarity with network monitoring & diagnostic tools
Fibre optic cabling, splicing, and testing experience

Soft Skills

Strong problem-solving and analytical ability
Clear and professional communication (written and verbal)
Ability to work independently while knowing when to escalate issues
Customer-focused with resilience under pressure

Key Performance Areas (KPAs)

Provide first-line support for fibre optic and Layer 2 networking issues
Attend to ISP tickets and provide timely feedback to ISPs and end-users
Troubleshoot, document, and resolve network issues efficiently
Escalate unresolved cases to senior engineers where required
Maintain accurate documentation and troubleshooting guides
Perform routine network maintenance and assist with upgrades

Apply Now
This is a fantastic opportunity for a motivated Support Engineer looking to grow into a network specialist role while working with cutting-edge fibre optic and Layer 2 technologies.

Contact: hr.peoplecorpsa@gmail.com, whatsapp +27786563085