Customer Service Consultant, Melbourne

Customer Service Consultant SMAART Recruitment Tullamarine, Melbourne VIC (Hybrid) Customer Service to Call Centre (Call Centre and Customer Service) Full time 64,000 + Super (66,000 + Super after 6 months) Medium application volume We are thrilled to be recruiting for Customer Service Consultants for a leading building materials supplier in Australia! Based in Tullamarine with Free Onsite Parking, you’ll join a diverse and innovative company that values its employees and promotes from within. What’s in it for you? Full-time, permanent role Start date: Wednesday 4th February (Please note this is a fixed starting date) Competitive salary to 64,000 + super, Increasing to 66,000 + Super after 6 months. Tullamarine location – Free Parking Onsite Monday–Friday, rotating roster (8:00AM – 6:30PM) – No Weekends! Hybrid work setup – Work from home on Mondays and Fridays Comprehensive training program (initial training fully office-based) Career growth opportunities – They actively promote from within! Fantastic team culture – Team lunches, yearly Christmas party, and more! About the role. As a Customer Service Consultant, you will play a crucial role in delivering exceptional service to customers, the majority of these customers will be representatives from small businesses, or some correspondence will be with the general public. You’ll engage with clients via phone, email, and web chat, handling order processing, product enquiries, and issue resolution. The role requires strong attention to detail and the ability to navigate multiple systems effectively. About you? 1-2 years of call centre experience is desirable. Own transport required – Public transport options are limited Passionate about customer service and relationship building Tech-savvy with the ability to quickly learn new systems Please note, to be considered this role you must have full working rights in Australia.  Candidates holding student visas or working holiday visas are unable to be considered.  Please note for this position you are required to complete a police check and attend a short medical prior to commencement (This will be paid for by the team). You must be available to interview on Thursday 29th January). This is an exciting opportunity to join a reputable company that values its people and fosters career growth. If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then apply now, if you have further questions.