IT Service Desk Officer, Canberra

IT Service Desk Officer Peoplebank Australia ACT Capital Hill, Canberra ACT Help Desk and IT Support (Information and Communication Technology) Contract/Temp AUD 60 to 100 per annum Low application volume About Peoplebank: Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT and digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT and digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years. About the Role: Our Federal Government client is seeking an IT Service Desk Support Officer. This is an urgent contract role commencing ASAP until 31 March 2026, with potential for extension, located in Perth, WA or Canberra, ACT, working standard business hours between 8:00am and 5:00pm, Monday to Friday. As the selected candidate, you will: Provide Level 1/2 IT Service Desk support via telephone, email, IT portal, remote tools and face-to-face assistance Deliver exceptional customer service through effective triage, resolution and escalation of incidents and service requests Support end users across desktop and end-user computing environments, including laptops and tablets Work collaboratively with the Desktop, Service Desk and broader IT teams across CASA Monitor, track and respond to support requests across multiple channels in a fast-paced environment Undertake additional tasks as directed by the Team Leader or Section Manager To be successful in this role, you should have: Exceptional customer service and stakeholder engagement skills Strong experience supporting Windows operating systems and Microsoft Office 365 Demonstrated ability to communicate technical information clearly to non-technical users Ability to work effectively in a fast-paced and high-volume support environment At least 1 year of experience in an enterprise-level IT support role (or equivalent combination of training and experience) Strong written and verbal communication skills It is desirable if you have: Knowledge or experience working within ITIL-based environments Experience working in multi-disciplinary technical teams Due to security clearance requirements for this role, candidates must be Australian citizens with an active Baseline security clearance. Benefits of being a Peoplebank candidate: Personalised Attention: You’ll be assigned a dedicated Account Manager to support your unique needs User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do