Senior Process Consultant, Melbourne

Senior Process Consultant Swinburne University of Technology Hawthorn, Melbourne VIC Programme and Project Management (Information and Communication Technology) Other (Education and Training) Contract/Temp, Full time Add expected salary to your profile for insights Join our Digital Workplace Experience team. Full-time, fixed term 6 month position at our Hawthorn campus. 116,228 salary + 17% super and staff benefits. About the Role This position reports to the Service Management Manager within the Digital Workplace Experience team in the Information Technology department. The role is responsible for ensuring optimal IT service delivery in alignment with the service management framework, enhancing services that directly impact staff and student experience. As a senior leader in IT service management, you will drive process analysis and continuous improvement initiatives, ensuring services are outcome-focused, lean, fit for purpose, and operationally effective. You will work closely with key stakeholders across the University and IT, fostering positive work practices and mentoring operational process owners to strengthen capability and performance. With a strong focus on improving user experience and operational effectiveness, this role will optimise the interaction between people, processes, technology, partners, and suppliers across the full-service lifecycle—from design and development through to delivery and support. The Senior Process Consultant will lead the development of new business processes and support successful adoption through guidance and mentorship of managers and teams. Working collaboratively with Service Management, Operational Managers, and broader stakeholders, you will embed best practices, contribute to continual improvement initiatives using agile methodologies, and oversee selected operational processes while providing cross-coverage across multiple disciplines. As part of Swinburne, IT’s strategic partnership with the University, this role contributes to delivering innovative, high-quality digital services that support teaching, learning, research, and the University’s 2025 Strategic Plan. This is a full-time, fixed term 6 month position at our Hawthorn campus. About You  To be suitable for this role you will need to have experience in the below key accountabilities: Extensive experience designing and establishing service management practices within complex environments, including the ability to develop, implement, enhance, measure, and report on performance outcomes. Demonstrated success managing day-to-day IT service management processes to ensure effective and reliable service delivery. Strong problem-solving capability, applying sound professional judgement and expertise to make informed decisions and resolve complex issues. Practical experience in implementing, embedding, and continuously improving IT service management processes. Highly developed written and verbal communication skills, with the ability to produce high-quality reports and present information clearly to both technical and non-technical audiences. Confident and effective presenter, engaging audiences at all levels, from operational teams to senior leadership. Advanced stakeholder management skills, with the ability to build relationships, influence outcomes, and manage expectations. Proven ability to contribute to organisational objectives and lead others toward shared goals by articulating a clear vision, fostering open communication, and modelling strong leadership behaviours. About Swinburne University of Technology Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university to one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research. Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.  What We Offer You! Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers. Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions. Want to learn more? Head over to our benefits page! To Apply Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.  To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page. Please Note: Appointment to this position is subject to passing a Working with Children Check. Applications Close: Wednesday 4 March. Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. Diversity, Equity and Inclusion Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world. Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership. We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document.