Manager Patient Administration, Melbourne

Manager Patient Administration St John of God Health Care Inc. Berwick, Melbourne VIC Other (Healthcare and Medical) Full time 124196 to 137946 p.a. + Super + Salary Packaging Welcome to St John of God Health Care St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs. As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing. St John of God Berwick Hospital has a total of 202 beds, eight operating theatres, a cardiac/vascular laboratory and six birthing suites. The hospital provides a wide range of services caring for inpatients, outpatients and day patients across a range of specialties including cardiology, maternity, medical and surgical, offering state of the art equipment and facilities to our rapidly growing community. The hospital has a 16 bed Critical Care Unit with 6 Intensive Care beds and 10 Cardiac/HDU beds. Our aim is to deliver the very best in health care at our Berwick Hospital. Your role at St John of God Berwick Hospital and Langmore Centre We are seeking an experienced and motivated Patient Administration Manager who is passionate about delivering exceptional patient service and leading high?performing teams. You will bring strong experience in patient administration, solid operational capability, and a genuine commitment to our Mission and Values as you oversee the administration functions across both Berwick Hospital and the Langmore Centre. In this role, you will ensure all patients are fully prepared for admission by managing efficient and accurate clerical pre?admission and admission processes. Your success will be underpinned by strong leadership, effective team coordination, and the ability to build positive working relationships with the Perth Admissions Hub, all while maintaining a consistent focus on delivering an outstanding patient experience. This position reports to the SEM Director of Finance and involves regular engagement with a wide range of hospital stakeholders to support smooth and high?quality service delivery across both sites. The Position Provide effective management, coaching, and development for Patient Administration caregivers. Foster a positive culture with high engagement, strong communication, and professional excellence. Ensure staff have clear goals, strong performance support, and access to ongoing training. Oversee pre?admission and admission processes, ensuring accuracy, timeliness, and a positive patient experience. Ensure patients receive funding confirmation, Informed Financial Consent, and clear guidance on any out?of?pocket costs. Manage daily supervision, workflow optimisation, and service efficiency. Manage departmental budgets, resources, and stock control. Lead the preparation and management of operating and capital budgets. Oversee information management within the Patient Administration System.? Partner closely with the SJGHC Patient Admissions Hub to achieve seamless service delivery. Build strong relationships with internal and external stakeholders. Communicate effectively with patients, caregivers, and clinicians to ensure a high?quality service environment. You will have a minimum of 5 years' experience working in Patient Administration Services, with a strong understanding of administrative procedures, patient management systems and funding models within a private hospital environment. To succeed, you will bring proven experience in managing human and material resources, supported by strong coaching and mentoring skills to build effective and high?performing teams. Demonstrated capability in the management and administration of budgets will be essential in this role. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: 124,196 to 137,946 per annum, plus 12 % superannuation Permanent full-time role Salary packaging up to 18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing Work related expenses Self-education and Additional superannuation Discounts on hospital services and private health insurance Option to purchase up to two weeks of additional annual leave Dynamic role in multidisciplinary team All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the requirements of the role. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.