District Branch Manager (KZN), Durban

JOB TITLE: District Branch Manager
LOCATION: KZN 
EMPLOYMENT TYPE: Permanent
WORKING HOURS:
Monday to Friday: 08h00 – 17h00
Saturday: 09h00 – 12h00 (6-day work week)

Role Overview

A well-established organisation within the funeral insurance sector is seeking a driven and self-motivated District Branch Manager to lead and manage a sales network within the KZN district. This is a senior operational and people-management role, suited to an individual with strong leadership capability, industry experience, and a results-driven mindset.

Key Responsibilities

• Appoint, lead, and manage a team of Sales Managers in line with business requirements

• Plan and execute marketing strategies aligned to organisational sales objectives

• Drive performance against agreed recruitment, sales, and retention targets

• Manage underperformance and implement corrective action plans where required

• Ensure full compliance with relevant legislation, including FAIS, insurance regulations, and data privacy laws

• Engage regularly with senior sales leadership to review and report on district performance

• Support Sales Managers with the establishment and management of private sales facilities

• Oversee daily business operations and ensure all administrative requirements are met

• Ensure all sales staff are adequately trained, competent, and authorised to advise clients

• Manage debt control and negative commission movements

• Compile and submit weekly operational and performance reports

Minimum Requirements

• Grade 12 or equivalent qualification (essential)

• Minimum of 4 years' proven experience within the Funeral Insurance industry

• Strong administrative and customer service background

• Excellent written and verbal communication skills in English

• Computer literacy with proficiency in MS Office (Excel, Word, Outlook)

• Minimum typing speed of 25 words per minute

• RE5 qualification (advantageous)

• Additional languages will be advantageous

• Experience within the broader Financial Services sector will be beneficial

Skills & Attributes

• Professional, approachable, and service-oriented communication style

• Strong time management and attention to detail

• Self-motivated with the ability to work independently and within a team

• Resilient and able to perform under pressure and tight deadlines

• Proactive, organised, and solution-driven

Additional Information

• A 6-month probation period will apply