Store Manager -Sorbet Man: Westville, Durban

Job category:

FMCG, Retail, Wholesale and Supply Chain

Location:

Durban

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

About our company Clicks Group

Introduction The role of the Store Manager is to oversee the operational and citizen management of stores. As the team leader, the specialist should focus on how to implement the Sorbet Culture and ethos within the team, focusing on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Guest Focus

Demonstrate the“Sorbet Way” and instils this focus on your team when dealing with our guests.

Resolve customer complaints within 24 hours.

Understand and be able to advise guests on all treatments in the menu.

Actively promote and up‑sell/cross‑sell treatments.

Handle guest questions and concerns in a professional and accurate manner.

Answer calls in a friendly professional manner.

Ensure that the scheduler is well planned to accommodate guests as effectively as possible.

Citizen Focus

On-board new citizens in the store and mentor them on the Sorbet way (culture).

Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).

Manage citizens' work schedule/rosters.

Coordinate citizen training schedules and bookings.

Communicate any staff/guest problems that need attention to the Area Manager of the store.

Manage disciplinary procedures and performance management with each citizen.

Drive individual targets per citizen with one on one sessions.

Operational Focus

Understand the benefits of the Sorbet Loyalty Program, train the team and drive focus on the program with all citizens in store and drive loyalty sign-ups in the store.

Ensure that the store merchandising and general presentation is maintained according to Sorbet standards.

Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).

Manage stock receiving procedures as per Sorbet Franchise Systems Manual.

Responsible for checking that stock has been captured accurately on ESP by FDC’s.

Assist with administrative accurate invoice filing and controls.

Manage cash takings, check cash ups for accuracy and ensure daily banking or twice a week banking– store dependant.

Reporting

Submit talk show, team meeting agendas and feedback to the relevant Area Manager.

Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll.

Submit all relevant RS data to area managers monthly for accurate payroll.

Pull weekly sales figures to manage store progress against monthly budget.

Marketing

Communicate and ensure implementation of all national marketing and advertising campaigns at store level.

Ensure citizens are aware of all campaigns.

Collateral is displayed and implemented.

Citizens are trained and able to sell/market the campaign.

Key Competencies

Computer literate.

Exceptional communication skills (spoken, telephonic and written).

Organised and systematic.

Detail oriented.

Must possess an aptitude for basic math and money handling skills.

Punctual.Able to function under pressure in a fast‑moving environment.

Able to manage multiple stores.

Self‑directed and able to work independently.

Experience

Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.

Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Education

Matic/Grade 12 (essential).

Business and Retail Management Diploma (desirable).

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