Retail Branch Manager- Midway Crossing, Durban

What will you do?

As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.

Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.

Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.

Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.

Ensure retail branch sales delivery and establish and drive a service culture.

Ensure compliance, quality, and risk management.

Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).

Monthly planning and reporting of sales and service activities in the Branch.

Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.

Education and Experience:

Matric (Grade 12).

RE1 and RE5.

120 Wealth Management credits OR tertiary qualification recognised by the FSCA.

Class of Business accreditation (annual).

Compliant with continuous professional development (CPD) current and past cycles.

A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.

Service Management experience is essential.

Credit and lending experience.

Knowledge, Skills and Competencies:

Sales tactics and approaches.

Stakeholder engagement and management.

Customer service and engagement.

Relevant Regulatory frameworks, policies, and standards.

Sanlam insurance products (ideal).

People management practices and principles.

Business Acumen.

Data and analytics (including data visualisation).

Project management.

Critical thinking and problem-solving skills.

Strong communicator (verbally and in writing).

Able to lead and motivate a team.

Driven to exceed targets.

Adaptable and able to learn quickly.

Resilient and open to change.

Personal Attributes Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Optimises work processes - Contributing through others

Core Competencies Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Competitive salary and performance-based incentives.

Opportunities for career advancement within a growing organization.

A supportive and collaborative work environment.

Ongoing training and development programs.

Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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