Senior Manager - Durban

DUTIES AND RESPONSIBILITIES:

Overseeing overall operation of the restaurant/ take-away

Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained

Overseeing and managing stock control, purchasing and orders

Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away

Maximising profitability and meeting sales and GP% targets, including motivating staff to do so

Managing staff including discipline and work rosters.

Work within a team and drive the restaurant/take-away forward

Ensuring compliance with health and safety regulations

Ensure daily opening and closing procedures are conducted at the store

Marketing activities– to ensure that promotion and incentive programmes are introduced at the store

Customer service relations management– handling of customer service complaints and ensuring complaints are handled within the required time frame

People management– ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store

Recruitment and selection– leading, training and monitoring the performance of the team in the store to increase productivity and profitability

Performance evaluation of staff

REQUIREMENTS:

Restaurant and Fast-Food Service experience. Minimum 3 years related experience required

GAAP experience and knowledge - Advantageous

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

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