Senior Recruitment Specialist, Durban

We are seeking a highly competent and proactive Senior Recruitment Specialist to manage end-to-end recruitment delivery within a fast-paced BPO environment.

This role will partner closely with hiring managers and stakeholders to align recruitment strategies with business objectives, while ensuring a seamless, high-quality candidate experience. The successful candidate will be responsible for full-cycle recruitment, pipeline development, process optimisation, and compliance, while continuously improving recruitment outcomes through data-driven insights and best practices.

Purpose of the Role

Partner with Recruitment Managers and business stakeholders to understand workforce requirements and align hiring strategies with business goals

Build and maintain a strong, proactive talent pipeline to meet current and future hiring needs

Source, attract, and engage top talent across multiple channels, with a focus on diversity and inclusion

Manage and execute a thorough, high-quality interview and assessment process

Facilitate and negotiate offers, ensuring competitive and fair outcomes

Manage recruitment budgets effectively, optimising spend and delivery

Key Responsibilities Talent Acquisition&Delivery

Manage full-cycle recruitment, including sourcing, screening, interviewing, and offer management

Deliver high-volume recruitment outcomes within a BPO environment

Ensure a structured and effective selection process aligned to role requirements

Conduct post-placement follow-ups to enhance candidate experience and retention

Candidate Experience&Engagement

Provide a seamless, engaging, and professional candidate journey

Maintain clear, consistent, and transparent communication throughout the recruitment process

Personalise communication and support based on candidate needs

Address and resolve candidate concerns efficiently

Gather and apply feedback to continuously improve the recruitment experience

Onboarding&Integration

Collaborate with onboarding teams to ensure a smooth and engaging transition for new hires

Contribute to creating a positive onboarding experience aligned to company culture and values

Tailor onboarding support to specific roles and individual requirements

Stakeholder Management

Build strong relationships with hiring managers and cross-functional teams

Provide market insights, talent trends, and recruitment guidance

Ensure alignment between recruitment delivery and business objectives

Process Improvement&Innovation

Continuously evaluate and optimise recruitment processes to improve efficiency and quality of hires

Leverage recruitment technologies to streamline workflows and enhance delivery

Monitor industry trends, competitor activity, and labour market developments

Drive innovation in sourcing strategies and recruitment practices

Compliance&Governance

Ensure adherence to employment legislation and recruitment best practices

Maintain compliance with internal policies and ethical standards

Ensure secure handling and storage of candidate data

Identify and address compliance risks throughout the hiring process

Reporting&Performance Management

Track and report on recruitment activity, pipeline, and performance metrics

Use data insights to improve recruitment outcomes and decision-making

Professional Development&Networking

Engage in ongoing training and professional development

Build and maintain strong industry networks and talent communities

Contribute to a culture of knowledge sharing and continuous learning

Minimum Requirements Qualifications

Matric / NQF Level 4 qualification (minimum)

Relevant tertiary qualification advantageous

Experience

Minimum 2 years’ experience in full-cycle recruitment

Preferably 4+ years’ experience in talent acquisition, with a strong focus on high-volume recruitment

BPO recruitment experience is essential

Core Competencies

Strong ability to assess and optimise recruitment processes

In-depth understanding of labour market trends and industry dynamics

Proficiency in recruitment tools, systems, and technologies

Strong stakeholder engagement and relationship management skills

Excellent communication and interpersonal skills

High attention to detail and organisational ability

Ability to work independently and manage multiple priorities

Data-driven mindset with strong analytical capability

Commitment to continuous learning and professional development

Candidate Profile The ideal candidate is a driven, self-motivated Recruitment Specialist with strong BPO experience and a passion for delivering high-quality talent solutions.

They will demonstrate the ability to balance strategic thinking with hands‑on execution, working effectively across virtual and cross‑functional teams. The successful individual will have a strong understanding of the broader talent landscape while maintaining a sharp focus on operational delivery.

This role requires someone who is proactive, adaptable, and capable of making sound decisions independently, while contributing to a high-performance, collaborative team environment.

Working Conditions: Full-time, Monday to Friday (with occasional after‑hours or weekend work as needed).

Office-based role in Umhlanga BPO, with occasional travel for recruitment events if required.

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