Residence Manager, Durban

An exciting opportunity exists for an experienced Residence Manager to oversee a student accommodation facility.

This role combines operational management with student engagement, ensuring a safe, inclusive, and well-managed living environment while fostering a strong sense of community.

Key Responsibilities

Oversee day-to-day residence operations (maintenance, cleaning, security)

Ensure compliance with health, safety, and fire regulations

Manage leases, check-ins/outs, and room allocations

Monitor occupancy levels and assist with vacancy management

Plan and execute student social, cultural, and educational events

Develop and manage a student experience calendar

Supervise and manage Student Life Interns

Build and maintain strong relationships with students and stakeholders

Promote inclusivity and community engagement

Act as first point of contact for student concerns and emergencies

Manage incidents, reporting, and follow-ups

Provide basic counselling support and referrals

Mediate conflicts and enforce residence rules fairly

Manage student communication platforms (e.g. WhatsApp groups)

Maintain accurate records (student data, incidents, maintenance logs)

Prepare monthly reports on occupancy, budgets, and activities

Assist with budgeting and cost control

Requirements

Diploma or Degree in Social Work, Education, Hospitality, Business, or Property Management

Minimum 5+ years’ experience in student accommodation or residence management ( essential )

Experience in hospitality or community development ( advantageous )

Knowledge of NSFAS and student housing regulations (advantageous)

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