Area Manager Durban&Durban West

We are currently recruiting for our high-performing and busy stores in Outer West Durban, North Coast and Durban Region. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

DUTIES AND RESPONSIBILITIES

Implement Operations Management Framework across the organisation

Support and enable the sustainability and profitability of existing and potential stakeholders

Expand the scope, growth, and clientele of the brand

Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards

Proven ability to manage operational issues at stores

Proven ability to manage quality control and compliance in line with SOP

Ability to achieve sales and GP% target

People management

Handling all operational issues for allocated stores

Ensuring quality and optimal compliance with SOP

Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability

Assisting Franchise partners in trouble shooting

Attending to customer complaints and implementing corrective action

Attending to weekly reports on stores

People Management– Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded

Coach and develop the team

REQUIREMENTS

Marketing/Business Development /Business Administration

Franchise/Corporate Store experience

GAAP/ Micros experience

At least 2 years’ experience as a Junior Operations Manager

MS Office (advanced)

Develop and implement talent management and succession planning strategies

Handle employee relations, including conflict resolution, disciplinary processes, and performance management

Ensure compliance with labor laws, company policies, and HR best practices

Foster a positive work culture focused on engagement, retention, and development

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