Permanent - Import Controller - eThekwini (Durban) - South …

Permanent - Import Controller - eThekwini (Durban) - South Africa

Control and manage import process from receipt of pre-alert documents/shipment notification to final delivery to the customer

Request for arrival notification from the shipping line/co-loader

Register file on CargoWise once arrival notification is received from the shipping line/co-loader

Ensure that all commercial documentation received tallies and is correct for customs clearance purposes

Submit documents to customs entry department

Arrange and co‑ordinate customs exams and regulatory stops

Obtain extended releases

Prepare shipping line release

Ensure that NAVIS is updated 72 hours prior to vessel arrival

Inform transporter of the arriving shipment by sending through a delivery instruction

Update internal work notes on CargoWise– daily by 10H00

Generate status report to customer daily/progressively regarding the milestone event/progress of the shipment

Monitor delivery with transporter and liaise with client services representative/customer

Ensure that containers are uplifted and turned in within the prescribed times

Prepare job profit summary and ensure invoice is sent to the customer within KPI

Ensure all 3rd party invoices are received, reconciled and sent to head office for payment within transactional periods

Ensure all WIP’s and accruals are attended to timeously

Evaluate and resolve problems presented by team members

Update milestones and internal work notes on CargoWise– real‑time

Ensure quality is the primary focus in every task

Assist in activities of team members

Management of Financials

Verify customer’s credit terms prior to proceeding with the shipment

Quality check accuracy of estimate prior to expediting shipment

Prepare job profit summary– collating of all disbursements, calculation of agency and finance fees

Account for profit/loss on shipment

Manage costs and negotiation of rates to ensure maximum profit

Reconcile all 3rd party invoices

Ensure all shipments are handled in accordance to the company’s profit margins

Sign off job profit summary prior to posting local client/overseas agent costs

Manage finance in operations– WIP (KPI Management of Customer Relationship

Liaise with client services representative/customer on a daily basis– advising client services representative/customer of delivery and shipment status

Receive orders from client services representative/customer– requesting original documents/clearing instructions

Generate status reports advising customer of progress

Continuously improve customer turnaround times

Customer– refers to internal and external customers

Facilitate and ensure effective process management

Imports

Register file on CargoWise once arrival notification is received from the shipping line/co-loader

Ensure that all commercial documentation received tallies and is correct for customs clearance purposes

Submit documents to customs entry department

Arrange and co‑coordinate customs exams and regulatory stops

Obtain extended releases

Prepare shipping line release

Ensure that NAVIS is updated 72 hours prior to vessel arrival

Inform transporter of the arriving shipment by sending through a delivery instruction. Delivery instruction to include demurrage/detention period.

Update internal work notes on CargoWise– daily by 10H00

Generate status report to customer daily regarding the progress of the shipment

Monitor delivery with transporter and liaise with client service representative/customer

Ensure that containers are uplifted and turned in within the prescribed times

Prepare job profit summary and ensure invoice is sent to the customer

Ensure all 3rd party invoices are received, reconciled and sent to head office for payment within transactional periods

Ensure all WIP’s and accruals are attended to timeously

Evaluate and resolve problems presented by team members

Update milestones and internal work notes on Cargo Wise– real‑time

Complete and close shipment as per company SOP/ISO standard

Quality Management

Check and double check to make sure minimal/no errors are made

Provide quality service to customers and continuously exceed their expectations

Get it right the first time

Ensure errors are minimal

Ensure instructions are received/issued in writing and recorded

Conform to SOP’s

Inherent Requirements Knowledge&Experience

Matric or senior certification equivalent

Ability to inspire and motivate employees to achieve goals

Excellent problem solving skills

A high caliber, ambitious individual with ocean imports skills ranging from indent to customs clearance arrangement up to delivery

Three to five years hands‑on experience is required with advanced problem solving skills and the ability to thrive under pressure

A tertiary qualification would be an advantage

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