Credit Controller (Payments&Withdrawals), Durban

Job Purpose To manage and control customer reconciliations, while supporting the secure, accurate, and timely processing of withdrawals. The role ensures compliance with financial controls, mitigates risk (including fraud), and maintains strong cash flow through effective collections and account reconciliation.

Key Responsibilities Withdrawals Processing (Priority)

Review customer withdrawal requests and daily withdrawal reports in accordance with internal policies

Verify account balances, transaction history, and withdrawal eligibility

When applicable - Liaise with payment providers, banks, and internal teams to ensure smooth processing and resolve discrepancies.

Investigate and review failed, returned, delayed, or disputed withdrawals.

Maintain accurate audit trails for all withdrawal transactions, exception reporting and admin transactions.

Collections

Monitor&Review customer accounts&reconciliations to ensure accuracy and timely payment of outstanding balances

Proactively follow up on overdue accounts

Allocate incoming payments accurately and resolve discrepancies

Ensure&Maintain up-to-date records of all collection activities

Reconciliation&Reporting

Ensure all processor reconciliations are accurate and complete

Identify and elevate discrepancies or suspicious transactions

Review daily/weeklymonthly reports on collections, outstanding balances, and withdrawals

Risk&Compliance

Ensure adherence to internal controls and company policies

Identify potential fraud or irregular activity and elevate promptly

Support audits by providing required documentation and explanations

Maintain confidentiality and data protection standards

Stakeholder Communication

Work closely with customer support, finance, and compliance teams

Build strong relationships with internal and external stakeholders

Key Requirements Experience

2–5 years’ experience in credit control, accounts receivable, or payments processing

Experience in high-volume transaction environments (e.g. gaming) preferred

Exposure to withdrawals/payment processing is highly advantageous

Skills&Competencies

Strong numerical and analytical skills

High attention to detail and accuracy

Good understanding of financial controls and reconciliation processes

Excellent communication

Ability to work under pressure and meet deadlines

Proficient in Excel and financial systems

Experience in the igaming industry

Personal Attributes

Integrity and high ethical standards

Problem-solving mindset

Organized and methodical approach

Ability to handle sensitive financial information

Team player with a proactive attitude

#J-18808-Ljbffr