Trainer, Durban

International Trainer - Cape Town

The role:

Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.

We're looking for a International and Local Contact Centre Trainers for financial services and non financial services campaigns, who will be able to facilitate product soft skills and systems training in a fast-paced contact centre environment. Play a part in achieving both the company and our clients’ business and strategic objectives.

The detail:

Training preparation and facilitation

• Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

Be an industry thought-leader

• Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues.

Coach and develop new employees and trainees

• Provide additional support to the new agents during the first full month throughout our training phases and into full production.
• Identify development gaps.
• Identify development gaps of trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.

Reporting and Assessments

• Conducts and submits Skills gap analysis reports for existing staff as required. Submit daily reports.
• Prepare candidates for tests and assessments.